Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Refridgerator freezer not working. Still under warrenty

Customer Question
Refridgerator freezer not working ...

Refridgerator freezer not working

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Still under warrenty 60412 4/18 thru 4/20

Contractor's Assistant: Do you plan on doing the work yourself?

Of courser not

Contractor's Assistant: Anything else we should know to help you best?

Fridge runs food in freezer thawed

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
My appliance is under warranty until 2020!!!! Why are you charging me and asked for a credit card number ON AN 8 month
old refrigerator with a purchased warranty?
Answered in 3 days by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach the manufacturer. JustAnswer is a question and answer site and not affiliated with any manufacturer and there is a charge for this service. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, please let me know and the Customer Care team will reach out to you.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Frigidaire gallery is showing 54 degrees and EF for
My Frigidaire gallery is showing 54 degrees and EF for refrigerator temperatures. … read more
Rusty S
Rusty S
Home Appliance Technician
282 satisfied customers
Pearl, am a slowww typer so please be patient. Is it
Hi, Pearl, am a slowww typer so please be patient. Is it possible to speak by phone? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We bought an upright Bosch freezer about 2 months ago at
We bought an upright Bosch freezer about 2 months ago at House & Home. The top shelf lid has broken, we need a replacement, how can we go about it? Well aware that it is not covered under guarantee bu… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer on my Sub-zero refridgerator is not working. 30
The freezer on my Sub-zero refridgerator is not working … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Youtube video recommended does not match what I see inside
youtube video recommended does not match what I see inside my ice maker. I'm trying to replace ice door kit #W10823377 on a Whirlpool, Model No. ED5PVEXWS06 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Just bought a 2018 Kodiak Cub camper, it's got a brand new
Just bought a 2018 Kodiak Cub camper , it's got a brand new norcold in it , I just plugged it in a couple hours ago , the freezer is working , the fridge is not , the top of it got hot so I unplugged … read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
Rf28hfedbsr ICE maker is not freezing correctly. Still makes
Rf28hfedbsr ICE maker is not freezing correctly. Still makes ICE cubes but they are slightly melted and a slow drip from the dispenser… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Our frigidaire freezer is running warm, and the control is
Our frigidaire freezer is running warm, and the control is locking up … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Getyou charged me for info I did not. The promblem with the
getyou charged me for info I did not JA: I'll do all I can to help. How long have you been dealing with this? Customer: The promblem with the frig or credit card charge JA: Do you plan on doing the wo… read more
AppTech8579
AppTech8579
1,774 satisfied customers
Ch-4 29-TG11L. replaced thermocoupler has flame when red
ch-4 29-TG11L. replaced thermocoupler has flame when red pilot light button is depressed for over 2 minutes mutiple times. flame goes out immediately when button is disengaged. was working fine for ab… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
The microwave is 4 months old; the microwave died while
The microwave is 4 months old; the microwave died while warming up something. Checked the breaker and the electrical outlets there is electricity. Purchased the microwave at Best Buy.… read more
secondhandheaven
secondhandheaven
Pass
2 satisfied customers
Noticed door to freezer open slightly due to humming and
noticed door to freezer open slightly due to humming and closed door..however fridge continues to hum..… read more
AppTech8579
AppTech8579
1,774 satisfied customers
My LG refrigerator is currently listing -2 degrees and 35
My LG refrigerator is currently listing -2 degrees and 35 degrees on the display on the door. My freezer is not freezing as it should. All items in the freezer are thawing out. HELP!… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My LG Re-frig Model # LFX31925ST is giving me a Error
My LG Re-frig Model # ***** is giving me a Error "ErIF". The control panel is locked so I don't know what the temp status is. The freezer is not working properly; food is thawing & water is accumulati… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
The temp in the refrigerator goes from 35 deg. To 43. The
The temp in the refrigerator goes from 35 deg. To 43. The freezer goes from 0 deg to ever 30deg and items thaw in freezer. It stays like that for over a day then goes back to normal. I sense it might … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have an upright Frigidaire SS Commercial Freezer and it is
I have an upright Frigidaire SS Commercial Freezer and it is only blowing 50 degree air and all my food is defrosting. I have turned it off and let it set and then turned it back on and it still only … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a Frigidaire gallery side fridge the panel on the frozen
I have a Frigidaire gallery side fridge the panel on the frozen side says 14 the panel on the fridge side says 37 what should I do my food in the freezer is going to melt… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a LFC25770 and I keep getting a puddle in the bottom
I have a LFC25770 and I keep getting a puddle in the bottom why is this happing I found a check valve on the end of the drain I took it off will the water stop filling the bottom????… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x