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I have ice forming in the back of my Whirlpool refrigerator…

Customer Question
I have ice forming...

I have ice forming in the back of my Whirlpool refrigerator behind the meat drawer

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Its actually a Kitchenaid and its 3 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Yes its a model#KRFF707ESS01

Submitted: 1 month ago.Category: Appliance
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Answered in 5 minutes by:
1/2/2018
Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 84,967
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago

So unfortunately this is a very common problem on these newer Kitchen Aid units. They were just designed terribly because there is no defrost heater inside the refrigerator. The evaporator coils (which build up frost) behind the lower back panel inside the refrigerator are supposed to thaw out from ambient temperature when the compressor isn't running. The issue is that if you set the refrigerator too cold or the door is cracked open for too long, the coils will over frost and reach a tipping point where they can no longer defrost on their own anymore. You will have to remove everything out of the refrigerator and remove the lower back panel so you can thaw out all the frost with a hair dryer behind the panel. The other option is to unplug the entire refrigerator and leave the doors open for 24 hours to thaw out on its own.

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