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Ts not a tv,its a washer. Samsungvtr washing machine ,model…

Customer Question
Ts not a tv,its...

Ts not a tv,its a washer

Contractor's Assistant: What's the brand and model number of your TV? How old is it?

Samsungvtr washing machine ,model #wf350anw/xaa01

Contractor's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Washing machine not a tv

Contractor's Assistant: How long has this been an issue with your #WF350ANW? What happened right before this?

Last week i heard a knocking noise like the load was not even, then when i took out the clothes out they were soaking wet and there was water in the drum.i tried another cycle but the drum doesn"t spin

Contractor's Assistant: Anything else you want the TV Expert to know before I connect you?

I took off the top of the washer and the back access panel,i can turn the drum by hand alittle i think something is broke between the drum and the direct-drive motor.

Submitted: 7 months ago.Category: Appliance
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Answered in 1 day by:
1/3/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Thank you. If you open the door and lift up and down on the inner spin tub, does it move or is it solid?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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