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My samsung fridge is not cooling and sais off. how can i…

Customer Question
my samsung fridge is not...
my samsung fridge is not cooling and sais off. how can i turn on??
Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
1/1/2018
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified

Hello and welcome to Just Answer. Thank you for allowing us to help you. Please allow me a few minutes to review your question so that I may help you.

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Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Do you have the model number?

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Customer reply replied 7 months ago
let me get it
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Okay

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Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Does your unit have Energy Saver and Power Freeze buttons?

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Customer reply replied 7 months ago
I was doing it for a friend no we needed answer last night
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

We just received question.

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Customer reply replied 7 months ago
it has those. model is da99-02321a
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Touch and hold the Energy Saver and Power Freeze on the display panel simultaneously. Continue holding until you hear a distinctive chime sound and both temperatures for the freezer and fridge are displayed.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Please rate my service and not the appliance. Also rating me does not close this question and you can still post here if you need anymore help. Thank you!

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Customer reply replied 7 months ago
ok doing now
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Okay.

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Customer reply replied 7 months ago
No want money back I needed awnser last night
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Im sorry. I do not handle that. I just received the question today. I helped you as soon as it was on my list.

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Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Did it work?

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Customer reply replied 7 months ago
No forget it I needed it last night not now
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Okay, I understand your frustration. We receive hundreds of requests a day. I see you posted the first question at 1:50 am and another expert replied at 10 am and you did not reply back. You can contact customer support for further assistance on the refund.

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Customer reply replied 7 months ago
not yet it just blinked a couple of times and stil says (of)
Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

So do you still want help or a refund?

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Appliance Technician: AppTech8579, Home Appliance Technician replied 7 months ago

Also that is not the model number you gave. That was a part number.

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Customer reply replied 7 months ago
It's over stop texting and I want my money back
Customer reply replied 7 months ago
oh no let me find the model number
Customer reply replied 7 months ago
I will contact a lawyer if you don't stop and I want my money back
Customer reply replied 7 months ago
code is rs265tdwp
Customer reply replied 7 months ago
let me know please if you
Customer reply replied 7 months ago
got the model number
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