Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a whirlpool wtw4900bwo washer, I need to do a

Customer Question
I have a whirlpool...

I have a whirlpool wtw4900bwo washer, I need to do a computer reset on it, I had a repairman do it two months ago, the same symptoms are back, I push the button a little water goes in agitates a few times an clicks that it is fone

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Done

Contractor's Assistant: Do you plan on doing the work yourself?

When he was here he pushed a few buttons, it took 5 minutes, and it reset, so yes I will do that if you tell me how

Contractor's Assistant: Anything else we should know to help you best?

I love the washer, it is a really good machine

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 48 minutes by:
12/31/2017
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,905
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Verified

Hello, this is Dave and I welcome you to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

Here is what you need to do. Watch the video link at the end before you start. This is a little tricky but the video will help you through.

ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES

1. Be sure the washer is in standby mode (plugged in with all indicators off).

2. Perform the following sequence of movement using the cycle selector knob.

NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise one or more clicks to clear sequence.

a. Rotate cycle selector knob clockwise one click and wait ½ second.

b. Rotate cycle selector knob clockwise one click and wait ½ second.

c. Rotate cycle selector knob clockwise one click and wait ½ second.

d. Rotate cycle selector knob counterclockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

 Successful activation of Diagnostic Test Modes will be indicated by all status LEDs (except for Lid Locked) flashing

Video link for diagnostics Was this helpful? Dave

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Sensing, rinse, and done were flashing, do you know what error code that is?
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

The codes have 2 parts. One when the sensing light is on even if it is the only light at that time and whatever is on when the sensing light goes out. Can you recheck?

Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

Were you able to confirm the codes?

Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

Do you have an update on your washer? Do you still need help?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,905
2,905 Satisfied Customers
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore

Appliance Tech Dave is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a GE Profile stove which we love, BUT, last night my
Good morning. We have a GE Profile stove which we love, BUT, last night my husband inadvertently pushed the wrong button (in the dark) thinking he was shutting off the oven light, but instead, pushed … read more
Appliance Tech Dave
Appliance Tech Dave
Home Appliance Technician
2,905 satisfied customers
Are u there? Ge+profile+washer+wprb9110doww. Start button
Start button does not work. Other buttons work ok. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My new fridge quit making ice. Whirlpool model hold on got
Whirlpool model hold on got to look it up it is only about 6 mos old … read more
lm0494
lm0494
7 satisfied customers
I Have a mah whirlpool washer. Starts washing then stops.
I Have a mah whirlpool washer. Starts washing then stops. Timer continues. Door latch appears to work… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Kenmore front loading washer machine model 796.41022900. the
Kenmore front loading washer machine model 796.41022900 . the drum no longer revolves. It is not rinsing the load.… read more
lm0494
lm0494
7 satisfied customers
I have a moffat washer model mhdxr145foww (top load) that
I have a moffat washer model mhdxr145foww (top load) that fills with water agitator works then lid locks and does nothing… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,188 satisfied customers
The microwave is 4 months old; the microwave died while
The microwave is 4 months old; the microwave died while warming up something. Checked the breaker and the electrical outlets there is electricity. Purchased the microwave at Best Buy.… read more
secondhandheaven
secondhandheaven
Pass
2 satisfied customers
I have a eurotech stackable washer/dryer combo that came
I have a eurotech stackable washer/dryer combo that came with a house I just bought. The washer worked fine. I put the clothes in the dryer, pushed the on button and the red light just blinks, the dry… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a Electrolux stack washer, EIFLS60JIWO, and when I
I have a Electrolux stack washer, EIFLS60JIWO, and when I press the start button, the door locks, then the display says "Paused". Cannot get past this. Could you please help?? Thanks, ***** *'******… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a bosch dryer which I removed the back panel to
I have a bosch dryer which I removed the back panel to remove a screw lodged in the front...after affixxing the tumbler and putting the back panel on....the unit powers up but when I push start I just… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have front load washer. The timer screen CLN on it, then
I have front load washer. The timer screen CLN on it, then it got a red lock on it and it won't start, please help!… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
10 year old GE profile washer will not fill completely. Tried
10 year old GE profile washer will not fill completely. Tried machine trouble-shooting tips on the screen; no luck. I can hear the machine initiate, i.e., clicking, receiving yada yada, water flows in… read more
Expert
Expert
I have a GE washing machine Mod S5100DOWW. During normal wash
I have a GE washing machine Mod S5100DOWW. During normal wash cycle The Start button has to be pushed to restart the cycle many times. Is there a relay that is going bad or something else. Whatever ho… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
I have a LFC25770 and I keep getting a puddle in the bottom
I have a LFC25770 and I keep getting a puddle in the bottom why is this happing I found a check valve on the end of the drain I took it off will the water stop filling the bottom????… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool dryer, model Gew9868kl0. the touch panel
I have a whirlpool dryer, model Gew9868kl0. the touch panel does not respond and is stuck in delicate setting… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Trying to reinstall a washer tub maytag bravos can seem
trying to reinstall a washer tub for a maytag bravos can seem to get the tub down far enough on the center rod its preventing me from screwing the tub back in place… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
We have a 4 year old Kenmore elite 5.0 cu. ft. high efficiency
We have a 4 year old Kenmore elite 5.0 cu. ft. high efficiency top-load Washer ENERGY STAR. TODAY IT MALFUNCIONED WHEN THE ENERGY BUTTON WAS PUSHED. NO RESPONSE AND THE ENERGY BUTTON APPEARED TO BE ST… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Whirlpool refrigerator.water dispencer came on wont shut off.shut
whirlpool refrigerator.water dispencer came on wont shut off.shut off water supply.changed water shutoff switch and micro switch turned water back on water still wont shut off .is there any other swit… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x