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I have a GE Microwave model JVM1635SFC01 and the clear

Customer Question
Hello I have a...

Hello I have a GE Microwave model JVM1635SFC01 and the clear plastic over the the control buttons seems to have been wiped with some thing that looks like its scratched it, at least I can't get it off. Is there something that will fix this or can it be reletively cheaply be replaced. The microwave is not 6 months old yet and looks really bad now.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Its about 4 months old JVM1635SFC01

Contractor's Assistant: Do you plan on doing the work yourself?

Well if its just a clean or wipe yes but if something need replacing thats out of my league

Contractor's Assistant: Anything else we should know to help you best?

Well we just paid 500 bucks for the microwave it works great but niow it looks crappy

Submitted: 6 months ago.Category: Appliance
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Answered in 1 minute by:
12/31/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,709
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Are you sure that is just not the film to protect it? That should just peel off. Can you upload a pic of it?

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Customer reply replied 6 months ago
I was hoping there would be a substance I could rub it with so it will clean up
Customer reply replied 6 months ago
are you there
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Sorry lost you someone in cyber space.....

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

The control panel is sold as a complete kit and is not even available currently since it is so new. You would have to just call for warranty service on it. They will replace it for free and I would do that since the part would be expensive anyway. Just make sure there is no film on it is sure looks like the protective film is still attached to it.

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Customer reply replied 6 months ago
its not the coating we looked at the french plate that came with it and the surface looks the same once the plastic is peeled off. So back to square one. Is there somethiing to clean it up
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

You can try to just use some glass cleaner on it. If it does not come clean just get warranty service out and have them replace it.

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