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My pellet stove won't stay going, it goes through the start…

Customer Question
My pellet stove won't...

My pellet stove won't stay going, it goes through the start up mode, runs for a bit then shuts down

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

A few weeks, this happens every time I clean it and I clean it every week

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Once it gets going it runs beautifully I've been trying to get it started for over an hour now

Submitted: 1 month ago.Category: Appliance
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
This is my only source of heat and need an answer immediately for it is bitter cold and my daughter just had heart surgery and I need the house warm!
Answered in 15 minutes by:
12/31/2017
Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,937
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago

I'm sorry I don't believe I'll be able to assist you here, so I'll opt out, but that will open this question to all other Experts, and someone will be along shortly to assist you

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Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed. I need to speak with some ASAP!
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John
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