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We have Kenmore 795.78304.802 Refriger and it not getting…

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Hi, we have Kenmore 795.78304.802...
Hi, we have Kenmore 795.78304.802 Refriger and it not getting cold the lights come on and the cool Sense Electronic Temperature Control System works but I don't hear any fan what can this be can how can we test to find out? thanks
Submitted: 1 month ago.Category: Appliance
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Answered in 17 minutes by:
12/31/2017
Appliance Technician: Kelly, Appliance Technician replied 1 month ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,148
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Unplug the refrigerator for 5 full minutes to reset the electronics. Does the behavior change when plugged back in?

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Customer reply replied 1 month ago
Hi thanks I have tried that and I hear a fan coming on but does not get cold
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

Can you tell if the compressor is running in the back?

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Customer reply replied 1 month ago
I can open the back panel how would I know the compressor is running would it be a fan on or some other kind of motor?
Appliance Technician: Kelly, Appliance Technician replied 1 month ago

The compressor is the black, round ball in the back. If you feel it, is it warm and vibrating or cold to the touch?

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Customer reply replied 1 month ago
I do hear a clicking noise to when it comes comes on
Customer reply replied 1 month ago
Also the freezer is getting cold still waiting on the refrigerator we got thermometer
Customer reply replied 1 month ago
The refrigerator is not getting cold but the freezer is is there other kind of fan or anything in between that could have went out or is there a way to test with a multimeter?
Appliance Technician: Appliance Guru, Owner and Technician replied 1 month ago
Appliance Guru
Appliance Guru, Owner and Technician
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Satisfied Customers: 17,981
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Hello I am a differente tech do you still need help?

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Customer reply replied 1 month ago
Hi, thanks no it seems like its geting cold agin
Appliance Technician: Appliance Guru, Owner and Technician replied 1 month ago

So it appears to be working fine now? You are good?

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Customer reply replied 1 month ago
Hi, Thanks yes it is getting cold we also cleaned the coils and changed surge prtotectors
Appliance Technician: Appliance Guru, Owner and Technician replied 1 month ago

OK sounds good if you need more help just let me know...Happy New Year!.....All I ask is please use the....FINISH BY RATING link at the top your page to select a 5 STAR RATING before leaving today....this is important for my status on the site plus without a rating I will receive ZERO credit(NO PAY) from the site for assisting you. Also rating now does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

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