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Our thermador Thermador Masterpiece Series CET366TB has a…

Customer Question
Our thermador Thermador Masterpiece...

Our thermador Thermador Masterpiece Series CET366TB has a counter mounted down draw exhaust hood behind rangetop. Lately it rises up with noise and less smoothly right near the end of the rise up. It is quiet and smooth going down. Any ideas?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

3 months

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. If it is not overly complex.

Contractor's Assistant: Anything else we should know to help you best?

That's it

Submitted: 1 month ago.Category: Appliance
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Answered in 5 days by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 156
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 1 month ago
No answer ever provided and we were informed on the full extra 31.00 charge.
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

Thank you. Is the noise like a grinding noise and does it seem "jerky" in its movement?

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Customer reply replied 1 month ago
at the end of rising. Noise doesn't occur when it lowers.
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

The model you posted is for the cooktop. Do you have the model of the vent?

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Customer reply replied 1 month ago
CVS2
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

I am not able to locate that model, it seems to be missing a few characters. Can you post a picture of the model tag? I just want to be sure that I give you accurate information.

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Customer reply replied 1 month ago
E. Nr. VTN600CV2C
Type: HBD-MX15-3
Appliance Technician: Rusty S, Home Appliance Technician replied 1 month ago

That is just the blower assembly. I will see if another may be able to help on this for you,

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Customer reply replied 1 month ago
VTN600CV2C
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John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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