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We have a 6 month old GE slid in electric range/oven.

Customer Question
We have a 6...

We have a 6 month old GE slid in electric range/oven. Canceled the oven cleaning cycle a short time into the cycle. Now the oven door will not unlock. Even with the door lock lever moved clear to the left.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Purchased in May of 2017. Model # JB645EK1ES.

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on what needs to be done. I'm a former tradesman so am fairly capable.

Contractor's Assistant: Anything else we should know to help you best?

I unplugged the unit thinking that may 'reset' it, but to no avail.

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
When the door would not unlock, we ran a 3 hour oven cleaning cycle but it did not unlock after that cycle either.
Answered in 3 days by:
1/3/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
No longer needed. That was 4 days ago.
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

I understand, thank you.

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