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We have a refrigerator that’s whirlpool 2 door with ice

Customer Question
We have a refrigerator...

We have a refrigerator that’s whirlpool 2 door with ice maker we have had this for about a year bought it new. Lately there seems to be a chemical odor around it whether the doors are open or not. What could this be?

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Wrs325fdam04. Got it 03 of 2016

Contractor's Assistant: Do you plan on doing the work yourself?

It depends on what the problem is

Contractor's Assistant: Anything else we should know to help you best?

That’s the only concern at this time

Submitted: 6 months ago.Category: Appliance
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Customer reply replied 6 months ago
No reply? I wasted money on this?
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I have gotten no reply!
Answered in 5 days by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 6 months ago
I am!
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago

Thank you! Are the temperatures okay, despite the odor you are experiencing?

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Customer reply replied 6 months ago
the temperature seems ok
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago

If the temperatures are okay, it is not anything related to the cooling system. Are you able to pull the refrigerator out and remove the panel from the back at the bottom, by the compressor area?

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Customer reply replied 6 months ago
We can try
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago

If you can, see if the odor is worse back there. The drain pan that the defrost water goes to is back there is a very common spot for odors to originate from. Let me know what you find.

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Customer reply replied 6 months ago
Ok thank you
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago

You bet, thank you!

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Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
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Experience: Master Technician at Self

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