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Our 14 year old Kenmore Model 911.47814200 built-in wall…

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Hello, Our 14 year...

Hello, Our 14 year old Kenmore Model 911.47814200 built-in wall unit did not unlock after completing the clean cycle. it's been a week now so the oven has definitely cooled. I tried all the suggested overrides, powered off / pushing multiple buttons simultaneously etc. with no luck. I unplugged the lock mechanism harness which only made the "locked" indicator go from being on steady to blinking. My question, how do I determine if it's the lock mechanism at fault or the control panel?

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

That information is in my 1st sentence.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No, I included all pertinent information.

Submitted: 7 months ago.Category: Appliance
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Answered in 6 days by:
1/5/2018
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
No, I was already charged $28 for a week of waiting for nothing.
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Thank you, ***** ***** me just a few minutes to prepare some information for you!

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

So you no longer want help or???

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