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We're getting an error message on our Miele washer.

Customer Question
Hi, we're getting an...

Hi, we're getting an error message on our Miele washer. "Waterproof System Activated" Says to call a technical service.

Contractor's Assistant: Can you guesstimate how old your Miele is? And just to clarify, what's the exact model?

It's a Touchtronic 3033. Got it in about 2009.

Contractor's Assistant: Do you plan on doing the work yourself?

No. I didn't plan on doing work myself.

Contractor's Assistant: Anything else we should know to help you best?

We live in NYC. This just began today in the middle of using the machine. First time we've ever gotten that message. Otherwise, been working perfectly.

Submitted: 1 month ago.Category: Appliance
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Answered in 5 minutes by:
12/30/2017
Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,902
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 1 month ago

Unfortunately this issue means your dishwasher is in flood mode. You'll need to uninstall the dishwasher and tip it on it's back. Remove the screws in each corner holding the bottom access panel down. From that point you can pull the bottom access panel off and dry up all the water in the bas pan that is causing the flood condition. Now while you have the bottom off, look for a source of a leak because if the dishwasher is doing nothing but draining, there should be water in the bottom coming from somewhere causing the flood mode to occur. Re-assembled and if the water has been removed and if there is no leak or you corrected the leak, you should be good to go again.

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