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Washer won't drain. Whirlpool cabrio. 1 to 2 years. A code…

Customer Question
Washer won't drain Contractor's...

Washer won't drain

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool cabrio. 1 to 2 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

A code said Dr

Submitted: 7 months ago.Category: Appliance
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Answered in 6 minutes by:
12/29/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,220
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Do you happen to have a full model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.

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Customer reply replied 7 months ago
On the back it says w10612644 is that it
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

That's actually a part number. Do you happen to have a full model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.

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Customer reply replied 7 months ago
Wtw7300dw0
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Perfect. One moment while I look up your model and error and such.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

So this error "Dr" means that your washer isn't draining. You'll need to tip the the washer backwards and unplug the unit so you can get under the washer. The drain pump is mounted to the back of the washer under the tub. It will need to be removed to check for any blockages. If you find nothing, then drain all the water out and try the washer again. If you get the error code again and you found nothing in the drain pump, you need to replace the drain pump itself. Below is a video that shows you how to remove the drain pump so you can check for debris or replace the pump.

CLICK HERE for video

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