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I have a kitchenaid french door counter depth refridgerator…

Customer Question
I have a kitchenaid...

I have a kitchenaid french door counter depth refridgerator model krfc300e. It is 8 years old. The freezer has an intermittent cooling problem. A few days ago it was at 14 degrees F and the ice was melting. Today it is 0 degrees F and making ice. The fridge is staying at 40 degrees F. I had a tech out to look at it. he said it had a coolant leak. I don't believe that is the problem. Any suggestions.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

8 years old. Model KRFC300E

Contractor's Assistant: Do you plan on doing the work yourself?

I can try

Contractor's Assistant: Anything else we should know to help you best?

Don't think so

Submitted: 7 months ago.Category: Appliance
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Answered in 37 minutes by:
12/29/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be!

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Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

If the freezer is at 0* F now, it is not low on coolant.

  • Can you hear a fan running in the freezer section?
  • Can you see any frost on the back wall inside the freezer?
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Customer reply replied 7 months ago
Thought the low or leaking coolant was a BS answer that cost me $75!! Unfortunately I am at work right now. When I get home I will listen for the fan motor and respond back. I will check for frost as well. Can we continue this later today ?
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Oh, absolutely! Just reply back anytime. The easiest way back is to follow a link from your email.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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