Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Maytag centennial commercial technology washer 3 years old…

Customer Question
Maytag centennial commercial technology...

Maytag centennial commercial technology washer 3 years old last load did not spin all water out and after taking clothes out the machine will not start

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

3 years old bought at Lowes in Durham NC. Do you need model and serial #

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it is sumple

Contractor's Assistant: Anything else we should know to help you best?

My clothes basket is stinky

Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
12/29/2017
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,179
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

Does the control panel even light up anymore? If not, unplug the washer and run an extension cord to an outlet you know is working and will the washer turn on then?

Ask Your Own Appliance Question
Customer reply replied 4 months ago
The sensing light is blinking
Customer reply replied 4 months ago
Did you get the message that the sensing light is blinking?
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

OK perfect. Yes I did, I'm just typing your answer.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 4 months ago

So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator failing or possibly your drain pump being clogged up. Both the drain pump and the actuator motor are located below the tub and if you're wondering, the actuator is the part that switches the shifter next to the motor. You'll want to first check the drain pump first which is below the tub. Just remove it and if you find nothing inside, re-install and move onto the actuator. If you find debris inside the pump, remove it and try the washer again.

To access the actuator you need to unplug the washer, tip the washer backwards, and remove the 2 screws going into the plastic cover near the back left corner. That will allow you to access the motor and the actuator to the right of the motor. Remove the screws going into the actuator and replace the actuator. Below is a link to the part you'd need to order for your model.

CLICK HERE for part as well as video at bottom of link that shows you how to replace the part.

Now, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.

1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off if the lid lock light is flashing that is OK)

2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “g” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob counter-clockwise one full rotation and the control panel should beep.

b. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

d. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

e. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

f. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second.

g. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.

Now you are in diagnostics. And all the LEDs should light up or flash if you did it correctly. Turn the knob until just the "DONE" LED is illuminated. Push START.

Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.

Also, below is a video that might help you pull up the error code.

CLICK HERE for video

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,179
87,179 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,179 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer want drain I have replaced pump but still not
My washer want drain I have replaced pump but still not draining … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,179 satisfied customers
My Samsung Dryer, Model #DV456EWHDWR/AA has stopped heating.
My Samsung Dryer, Model #DV456EWHDWR/AA has stopped heating. … read more
Billy Olenick
Billy Olenick
Major appliance repair tech
190 satisfied customers
I have model # GTW460ASJ6WW top loader washer with a
Hi i have model # GTW460ASJ6WW top loader washer with a necklace stuck in the bottom. how do i remove the agitator so i can remove the necklace? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,179 satisfied customers
I have a Frigidaire side-by-side professional series. The
I have a Frigidaire side-by-side professional series. The panels to change or adjust the temperature inside is not working.The panel is blank. The fridge is running but will not cool the freezer or th… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,179 satisfied customers
My maytag pdb3600awn will not drain..there is no clog and it
my maytag pdb3600awn will not drain..there is no clog and it does pump out if i shut the water off. can it be the water fill switch … read more
Ray
Ray
Appliance Repair Technician
High School or GED
327 satisfied customers
Iaccidently locked the oven door. how do I unlock it. The is
Iaccidently locked the oven door. how do I unlock it … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
W have a coldspot model 106.71192107. the ice maker was
w have a coldspot model 106.71192107. the ice maker was working fine until we had quite a bit of water on our garage floor. even when I pulled the lever up, the water still kept flowing into the ice c… read more
Joel Swenson
Joel Swenson
High School or GED
3,743 satisfied customers
The trap door which opens and closes for ice cubes to fall
the trap door which opens and closes for ice cubes to fall out won't stop opening and closing … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,179 satisfied customers
I need assistance with a dryer repair, whirlpool duet steam
I changed the thermostat and heater coil. The dryer lights up and the door closes, but the door does not electronically lock. But not because the door is not physically close.… read more
Joel Swenson
Joel Swenson
High School or GED
3,743 satisfied customers
What does the airvent look like on the whirlpool
What does the airvent look like on the whirlpool refrigerator French door model WRF540CWHV00 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,946 satisfied customers
I loaded the washer and started it not realizing that the
Hello, I loaded the washer and started it not realizing that the water source was turned off. Now the washer just hums and the door is locked. None of the buttons on the panel work now. Help please … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Connect me with a fridge specialist. Ge gss23wstass
connect me with a fridge specialist JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: ge gss23wstass JA: Do you plan on doing the work yourself? Customer: y… read more
Rusty S
Rusty S
Technician
221 satisfied customers
I have a 7 year old Maytag over the stove microwave. I
I have a 7 year old Maytag over the stove microwave. I cannot read the model number, but it is displaying either SE or 5E and none of the buttons are active. I am out of town and my wife needs to use … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
My Maytag cenntenial washer agitates as it fills, this is
My Maytag cenntenial washer agitates as it fills, this is not normal. The wash cycle is obviously not functioning properly and water consistently sprays during the spin cycle leaving clothes wet … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Appliance Guru Please: Ive got a customer with a ED5KVEXVQ01
Appliance Guru Please: Ive got a customer with a ED5KVEXVQ01 Whirlpool Refrigerator the despenser does the have the broken tabs at the dispense door ........I purchase a(###) ###-####but I caint get i… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
108 satisfied customers
I have a whirlpool WTW5600XW0 with F1E1 error code the tech
I have a whirlpool WTW5600XW0 with F1E1 error code the tech manual is missing from inside the washer … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Have ge washing machine mod #gtw460asjoww came on by it
have ge washing machine mod #gtw460asjoww came on by it self . no lights on . no water in tub and. adjator not turning. hade to unplug. left unplug for 20 min . pluged back in and washing machine turn… read more
Joel Swenson
Joel Swenson
High School or GED
3,743 satisfied customers
Can the Affinity Dryer and Washer Doors be reversed? Model
Can the Affinity Dryer and Washer Doors be reversed? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,179 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x