Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have a 12 year old Thermador microwave model MBBS/01 that…

Customer Question
We have a 12...

We have a 12 year old Thermador microwave model MBBS/01 that has power but will not cook. It does make louder sound which was our indication of something gone wrong. Any idea on a fix and is it worth it as it is not under any extended warranty?

Contractor's Assistant: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?

No. Has that solved this issue in any known cases you have seen?

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible.

Contractor's Assistant: Anything else we should know to help you best?

Up until now we have had no issues. Other than that, no.

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/29/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

That is a bad magnetron tube on the unit, they do not make the part any longer for that model. The magnetron tube is what does the heating. It is time to shop for a new one this year:( sorry

Happy Holidays..All I ask is please use the....FINISH BY RATING link at the top your page to select a 5 STAR RATING before leaving today....this is important for my status on the site plus without a rating I will receive ZERO credit(NO PAY) from the site for assisting you. Also rating now does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

Ask Your Own Appliance Question
Customer reply replied 6 months ago
ok, thank you!
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

no problem at all!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
18,713 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Getting a louder than normal hum from my Amana model
Getting a louder than normal hum from my Amana model ACO1860AB microwave as it cycles on and off. It is not heating. Also, getting a faint electrical odor. I suspect the transformer has gone bad. … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
1,237 satisfied customers
I noticed a 1 mm hole on the side of my microwave probably
I noticed a 1 mm hole on the side of my microwave probably due to a large pyrex dish that may have hit the wall while cooking. Can this be patched or should I just leave it alone? Is there any safety … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
I have a GE microwave model no. PEB7226DF1BB.. All the
I have a GE microwave model no. PEB7226DF1BB.. All the lights come on but all of a sudden it stopped heating. I unplugged it and still nothing happened (meaning that it did not heat on any setting, ex… read more
ApplianceTech
ApplianceTech
President
Associate Degree
1,735 satisfied customers
Panasonic Dimension 4 - the Genius - Microwave/ Convection had
Panasonic Dimension 4 - the Genius - Microwave/ Convection had a 65th birthday party on Saturday - several cooks in the kitchen - now Microwave won't work....don't know if someone might have changed a… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My Kenmore microwave oven does not heat foods. It runs but
My Kenmore microwave oven does not heat foods. It runs but makes a louder sound than normal. Any ideas on what is wrong? It is model #721.80012401.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My Microwave seems to have died! I Have a Whirlpool model#
My Microwave seems to have died! I Have a Whirlpool model# ***** over the range mounted with stove light and fan installed. On Friday 01/20/12 we successfully cooked 2 large garnet yams (approximately… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
13,241 satisfied customers
We have a thermador combination oven, warming drawer, microwave,
We have a thermador combination oven, warming drawer, microwave, model MBBS/01. My wife was reaching above the oven and touched something and the "panel lock" came on in the panel blinking and the ove… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
we have a brand new (three months) sharp drawer microwave -
we have a brand new (three months) sharp drawer microwave - model KB6524PS it has stopped functioning and makes a loud humming noise when we try to use it. it doesd not defrost or heat. Any ideas what… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a 2 year old Jennair gas stove that has started to experience
I have a 2 year old Jennair gas stove that has started to experience frequent "power loss." We have checked the electric supply and there doesn't seem to be a problem with it, we have plugged it into … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
We have a 11 year old built-in side by side KitchenAid refrigerator
We have a 11 year old built-in side by side KitchenAid refrigerator that needs around $1,000 of repairs. The repair technician said he would probably buy a new one instead of repairing this one, becau… read more
Peter
Peter
Service Manager
High School or GED
559 satisfied customers
My GE microwave has stopped heating up all of the sudden.
My GE microwave has stopped heating up all of the sudden. It was purchased and installed in June/July 2008. We purchased extended warranty from Lowe's but not sure if it is still covered and what can … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Thermador 30 combination oven/microwave/warming drawer
I have a Thermador 30" combination oven/microwave/warming drawer that is about 5 or 6 years old. The microwave is the old MBBS model and needs to be replaced. Will the newer MBES model fit into the un… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
We have an EWave microwave oven purchased in June, 2003 & has
We have an EWave microwave oven purchased in June, 2003 & has worked great until now. Everything seems to work except it's not heating, defrosting, warming, etc. (vital problem). When I press the Powe… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Thermador model PG486GDBS/01 SERIAL NUMBER XXXXXXXXXX
I have a Thermador model PG486GDBS/01 SERIAL NUMBER XXXXXXXXXX 30000001 It takes 25 minutes to preheat the oven to 400 Degrees. Any ideas on what is wrong?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Where can i get an extended warranty on my Thermador CM302
Where can i get an extended warranty on my Thermador CM302 Double Oven/Microwave combo as my current extended warranty expires in 9 months.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a 2006 food column (installed 3/2007) which needs a
We have a 2006 food column (installed 3/2007) which needs a new fan and control panel, as it was not cooling sufficiently and the control panel was registering an incorrect temperature. I'm told that … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a GE profile spacemaker XL 1800 microwave. A small
I have a GE profile spacemaker XL 1800 microwave. A small part which fits into the floor of the microwave and which turns the round glass shelf is broken. The turntable does not turn when turned in "o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
I have a Whirlpool microwave, MH1170XSY0, S/N TRT0812503, purchased
I have a Whirlpool microwave, MH1170XSY0, S/N TRT0812503, purchased in Dec 2006 and installed in May 2007. It suddenly stopped working last weekend and we cannot get it to heat anything. I made certai… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x