Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My kitchen aid frig freezer below, has frozen up. Sheet of…

Customer Question
My kitchen aid frig...

My kitchen aid frig freezer below, has frozen up. Sheet of ice under drawer preventing drawer being closed all the way. Help!

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

Model KFXS25RYMSO About 6 years old

Contractor's Assistant: Do you plan on doing the work yourself?

No. I can't afford repair til payday this Friday but I need to be able to fully close freezer drawer. Thought of pouring hot water on ice shee on floor of freezer to break it up. It obstructs vents too

Contractor's Assistant: Anything else we should know to help you best?

Is is harmful to pour some hot water on freezer floor to get rid of so much ice?

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
12/27/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,504
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

So are you saying that the bottom of the freezer is covered in a sheet of ice?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
with frost throughout
Customer reply replied 7 months ago
Awaiting your response. Can't afford call
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so is is solid ice on the floor of the freezer or just frost on everything /everywhere in the freezer section , or both?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

As stated earlier ! If your referring to a phone call prompt I did NOT send that to you ,the web site that we are using does, NOT I!

Ask Your Own Appliance Question
Customer reply replied 7 months ago
thank you. I'm new to tech
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so is is solid ice on the floor of the freezer or just frost on everything /everywhere in the freezer section , or both?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I feel the setting on freezer set to low. Not able to set panel. Solid sheet of ice on floor. Frost on food and walls.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Ok you can not get the freezer too cold !

You have a defrost drain line opening that is clogged , and the when the unit goes into defrost the water has no where to go and it then comes out from under the rear freezer wall panel and out into the freezer and then freezer on the freezer floor.

This ice then stops the drawer form fully closing and then you get the frost from warm air getting into the freezer section.

You will need to remove everything out of the freezer section ,and remove the interior rear wall panel to melt the ice in the defrost drain trough and the drain line.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Will the ice make it difficult to remove this panel? Is it removed easily? What about some hot water to help things along?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

you may have to break up some ice in front of the panel .

Warm water only ,if you pour hot water on the plastic line you may end up cracking it .

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Sounds like you've nailed the problem. I do have water on floor. I will follow your excellent advise. Thank you so much ��
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

No problem!

And this is a common issue after you get the rear interior panel off then I use a hair dryer to melt the ice in the trough and the hot water and a Turkey baster to flush hot water down into the drain line opening .

If you need me again for any other issues you can request me Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,504
13,504 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Samsung Frig/Freezer with the freezer being a
I have a Samsung Frig/Freezer with the freezer being a drawer on the bottom. After time water collects beneath the freezer drawer creating a sheet of ice beneath the pull out draw in the freezer. The … read more
kingmz
kingmz
Appliance technician
Associate Degree
168 satisfied customers
I have a Maytag bottom freezer model#MFI2569YEM0 The bottom
I have a Maytag bottom freezer model#MFI2569YEM0 The bottom floor of the freezer keeps filling up with water and spilling out on to my kitchen floor. It's not a defrosting issue. I have the drawers ou… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a 5 year old Kitchen Aid side-by-side fridge. The water
I have a 5 year old Kitchen Aid side-by-side fridge. The water dispenser and ice maker are connected. About once a week, a puddle of water ‘appears' near the front right bottom of the fridge. We thoug… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Maytag refrig, with bottom freezer drawer, is about 31/2
Our Maytag refrig, with bottom freezer drawer, is about 31/2 years old. Had no problems with it till we redid our kitchen a few months ago. Now we get water on the floor in front of the frig. Not sure… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have an LG fridge-freezer model GR359SQ 12.0CF. A solid
I have an LG fridge-freezer model GR359SQ 12.0CF. A solid sheet of ice is forming on the floor of the freezer compartment, then water seemingly overflows onto kitchen floor. What can be done, please?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My GE refrigerator (GTS201CNCWW) leaks water onto the floor
My GE refrigerator (GTS201CNCWW) leaks water onto the floor on both sides of the front. The bottom of the refrigerator compartment has water in it that may be causing the water on the floor. It has an… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
I have a Sub-Zero 550 with 2 problems Problem 1. The ice
I have a Sub-Zero 550 with 2 problems: Problem 1. The ice maker has stopped working. I pulled out the freezer drawer and there is no ice obstruction and actually no ice in the maker itself ready to be… read more
servicegeek
servicegeek
service technician
High School or GED
720 satisfied customers
My Maytag side by side frig periodically has small puddles
My Maytag side by side frig periodically has small puddles of water. sometimes at the left front corner and then at the right front. Could there be a blocked line?… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Kenmore, bottom freezer pull out drawer. 7956500 water around
Kenmore, bottom freezer pull out drawer.(NNN) NNN-NNNNwater around the frig floor. Works well otherwise.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a 12-13 yr old kitchen aid refrigerator-top mount freezer.
I have a 12-13 yr old kitchen aid refrigerator-top mount freezer. I am finding water inside the frig under the bottom drawers. Frig is cooling fine. What do I ned to do--or clean?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kitchen Aid top/bottom refrigerator. It is about
I have a Kitchen Aid top/bottom refrigerator. It is about 10 years old. Water is dripping into the refrigerator. I think it is coming from the "vent" in the back at the top of the refrigerator. It is … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a kenmore model # 106.70104000. Water keep accomulating
I have a kenmore model # XXXXX Water keep accomulating in the bottom of the frig, crispers, and meat drawer. It eventually freezes. What can i do?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
WHIRLPOOL MODEL # ET1CHMXKB03 Tenant placedbags of frozen
WHIRLPOOL MODEL # XXXXX Tenant placedbags of frozen food on top of the vents in the freezer and it iced up. Indicator was water in the frig drawers and on the bottom inside of the frig. I thawed the i… read more
Master Tech
Master Tech
Whirlpool Master Technician
Vocational, Technical or Trade Scho
13,504 satisfied customers
GE refrigerator, top freezer. Cant find model # but it has
GE refrigerator, top freezer. Can't find model # XXXXX it has only one knob for control setting. 16 years old. Water was dripping into frig compartment. Removed decorative bottom of Freezer. Drain clo… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
The icemaker in our 2003 Kitchen Aid refrigerator has a water
The icemaker in our 2003 Kitchen Aid refrigerator has a water problem. For a long time, it would not fill the dispenser. The cube maker works fine if I add water from a cup. The fill line is not froze… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have an Amana Refrigerator in my kitchen. Model ARB2214CW MFG.
I have an Amana Refrigerator in my kitchen. Model ARB2214CW MFG. NO. PARB2214CWO S/N 10818760CT The freezer is located in the bottom half of the Unit and does not have an ice maker. The problem that I… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a GE refrigerator with a bottom freezer drawer. there
We have a GE refrigerator with a bottom freezer drawer. there is a sheet of ice that forms on the floor of the freezer compartment. Recently I replaced the gasket for draw. I thought maybe the moistur… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Hi, I have a Whirlpool ET8RHMXKQ05 frig. Water started building
Hi, I have a Whirlpool ET8RHMXKQ05 frig. Water started building up on the inside bottom of the frig and seemed to be coming from the top via the freezer. I have located a frozen cup and frozen drain l… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x