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My ice maker stopped working. My sister was visiting

Customer Question
My ice maker stopped...

My ice maker stopped working. My sister was visiting yesterday and stuffed a tray of ice cream in it. I took it out, but it hasn't make ice since.

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Kitchen Aid refrigerator KBF A25ERSS01 S/N ECU1561901. I think it's around 10 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Well ... maybe

Contractor's Assistant: Anything else we should know to help you best?

It worked perfectly until she put the tray of ice cream in there!

Submitted: 6 months ago.Category: Appliance
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Answered in 3 minutes by:
12/27/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Is the arm down on the icemaker?

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Customer reply replied 6 months ago
I don't want an app. I don't want a phone call. Just walk me through step-by-step
Customer reply replied 6 months ago
The arm is done on the ice maker. I don't want a free trial, an app or a phone call. I want to get answers to fix this problem. That's why I'm asking you. Please sit op trying to sell me stuff and please answer my question! Thank you!
Customer reply replied 6 months ago
I meant that the arm is DOWN on the ice maker.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Ok the site submits those offers to you not me, this question is valued at 30 dollars was that what you had planned on before going any further?

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Customer reply replied 6 months ago
I do not want to switch to a live phone call. Please text me the answer to my question!
Customer reply replied 6 months ago
I will pay $30 if you can walk me through a solution to my problem.
Customer reply replied 6 months ago
That is, a $25 balance from the $5 I was already charged, correct?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Yes that is correct. Ok continuing.....make sure the arm is down, the plug is plugged in to the icemaker at the back and the light switch works on the freezer...>CLICK HERE IMAGE<

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Customer reply replied 6 months ago
I cannot see the full illustration. I have gone to full screen on my computer and even downloaded the image, but it is cut off at the bottom and I can't see and read the whole thing.
Customer reply replied 6 months ago
The image is incomplete and I cannot follow it to complete the fix.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Try this one...CLICK HERE

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Customer reply replied 6 months ago
The image-information is incomplete. I cannot proceed without complete information.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Did you get the new link I sent?

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Customer reply replied 6 months ago
No, I did not get a new link.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
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Customer reply replied 6 months ago
The page you sent is formatted better, and I can read it, but I am seeing only 1/12 pages. I am not seeing the other pages in the sequence of directions, nor am I able to activate the other pages to complete the fix. What you gave me provides only partial, and therefore, incomplete information. I asked my question two hours ago, and I still don't have an answer I can use. I cannot stay awake any longer. I have to go to bed. I have to work in the morning. This has been a failure. Please cancel this job ticket and do not charge me because you did not provide complete information.
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