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Just bought a GE over the range Microwave -- door seems to…

Customer Question
Just bought a GE...

Just bought a GE over the range Microwave -- door seems to be a little loose, and needs very firm pressure on lower part of door handle to shut the door enough for the light to go off. Is this adjustable, or do I need to return or get service? Thanks.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

JVM3160F4WW -- less than a month old

Contractor's Assistant: Do you plan on doing the work yourself?

I'd like to -- or I can have a handyman come take a look.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of. The door has a little up and down wiggle room when it is open. I really think it that were gone, it might work right.

Submitted: 7 months ago.Category: Appliance
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Answered in 6 minutes by:
12/25/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
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Customer reply replied 7 months ago
Thanks. I'll stay by!
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Ok if the unit is that new and that is happening you may need an adjustment on the door interlock or possibly a new door interlock. Are all packing strips removed from the door to make sure nothing is binding?

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Customer reply replied 7 months ago
Did you get that response?
Customer reply replied 7 months ago
Hello?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK if that is happening you would have to take the unit apart to check the interlock assembly, there are 3 switched on the interlock and you would have to see if the interlock is out of position. I would say you may not want to do that since it is under warranty, but that is up to you.

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Customer reply replied 7 months ago
I really think that the door itself is loose - and if it were in better position, it would work OK. Any way to tighten the door?
Customer reply replied 7 months ago
If not -- how do I access the warranty repair?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

The door is attached at the hinges and the hinges are welded to the frame. You would have to pop apart the bezel to see if anything is loose there.

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Customer reply replied 7 months ago
I think I"ll need to schedule for warranty service. I found info on that. So -- guess we are done. Thanks.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes I would wait for that for sure.

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