Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Kitchen Aid KSCS25 on this model the light turns off after a…

Customer Question
Kitchen Aid KSCS25 on...

Kitchen Aid KSCS25 on this model the light turns off after a time if the door is left open. However it is acting as if the door is open even when it is closed and the ice maker is not making ice at a normal pace.

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

11 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I'm not sure. If I open the door the light is out so I hold the door switch shut for 3-4 seconds and everything comes back on.

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 hours by:
12/25/2017
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,919
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Verified

Hello, this is Dave and I welcome you to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

The door liner is not pushing far enough to cause the switch to open with the door closed. Sometimes adjusting the door will correct this but there is also a plastic shim that can be added to the liner to cause the switch to be pushed further in so it turns off the light. I assume this is the freezer door? Did you want to try to adjust the door or if not I can get you the peal and stick shim part number.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
The entire thing has worked fine for 12 years- this is a sudden deal and it seems as if the control unit is malfunctioning.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

Here is how you can tell. Get the light working and then close the door. If you can see the door gasket on the hinge side, pull the gasket away from the cabinet and see if the light is on. If it is on you just need to adjust the door or add a shim. Is the switch on the side wall or on the top of the liner?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
No light shows
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

That would be normal. The light won't timeout if they go off when the door shuts. That would indicate the switch is working. Maybe it is intermittent? Do the lights only shut down every now and then?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Anytime the door is shut, after 5-10 minutes when the door is reopened the light does not come on unless I open the refer door and hold the switch shut for 2-3 seconds. Also the ice maker is barely working. I believe the control module is no longer functioning properly. Whether the door is open or shut it acts as if the door is open all the time.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 6 months ago

This still sounds like the switch and I don't want you to spend money on a control you don't need. If either door switch leaves the light on when the door closes it will shut off the lights. Since the lights come back after you manually hold the switch down it tells me the control is good. We checked the freezer light but do the same for the refrigerator side to see if that is the problem. Get the lights working and then close the doors and pull back the gasket to see which side has the light on.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,919
2,919 Satisfied Customers
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore

Appliance Tech Dave is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a 2-4 year old Kitchen aid fridge. Model number
We have a 2-4 year old Kitchen aid fridge. Model number KSCS25FVWH01. IT is in a summer home and when we turned it on this year the ice maker is not working. I have checked the water input - it is fin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My kitchen aid dishwasher wont run the controllock light is
my kitchen aid dishwasher wont run the controllock light is on and the dishwasher wont turn on or off, it stopped mid cycle last night.… read more
Appliance Tech Dave
Appliance Tech Dave
Home Appliance Technician
Vocational, Technical or Trade Scho
2,919 satisfied customers
I am getting water from my kitchenaid superba icemaker, but
I am getting water from my kitchenaid superba icemaker, but no ice. There seems to be a layer of ice in the tray at the back I of the icemaker. The sensor seems to be working,..the double blinking goe… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a kitchen aid double door model ksr822fkbl03. I got
I have a kitchen aid double door model ksr822fkbl03. I got it 1-30-04. the inside has 3/03. Problem is the Ice maker started overflowing in now I have ice all down the freezer. even when I turn the ic… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
We have a Kitchen Aid built in refrigerator/freezer. Mfd date
We have a Kitchen Aid built in refrigerator/freezer. Mfd date 11/03. Aqua Sense ice maker is just blinking and has quit making ice. Water dispenser still functioning. Type B125/CB125. Indicator light … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My Kitchen Aid built in side by side KSSC48QTS had an constant
My Kitchen Aid built in side by side KSSC48QTS had an constant high pitch alarm for a few days. We realized it was the Kitchen Aid refrigerator and went to the service manual. In the service manual it… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We purchased a side by side Kenmore fridge on Nov 15, 2008
We purchased a side by side Kenmore fridge on Nov 15, 2008 (Models106.5832*800). The ice machine and deepfreeze have now failed. Once we shut off the icemaker and removed the bucket, the freezer side … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a GE refrigerator/freezer. I bought it from someone
I have a GE refrigerator/freezer. I bought it from someone (not new) I think it is only a few years old though. I hooked it up and all seems good. I have noticed that it does not make ice, the water d… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
my kitchen aid side by side refrigerator model #ksra25ilss03
my kitchen aid side by side refrigerator model #ksra25ilss03 is not getting water to the ice tray . i installed anew dual solenoid valve ,the door water supply is slow,but it is working. the filter is… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
The door of my kitchen aid oven model kess907svl01 came off
The door of my kitchen aid oven model kess907svl01 came off while moving it how do i re install?… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Kitchen Aid refrigerator/freezer. In door Ice Maker stopped
Kitchen Aid refrigerator/freezer. In door Ice Maker stopped making ice. I've shut it on and off. It's definitely on. No ice. In door Water works.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Kitchen Aid dish washer Model # KUDS01DLSP5. It is
I have a Kitchen Aid dish washer Model # XXXXX It is 5 years old. When shutting the door, the machine starts running. I cancel the cycle with the door open or close. Door closed, the control panel ind… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,596 satisfied customers
I own a KitchenAid Ice Maker Model KUIA18NNJS5. I noticed
I own a KitchenAid Ice Maker Model KUIA18NNJS5. I noticed that it was making malformed smaller ice cubes. I cleaned the condenser area and ran 2 cleaning cycles with Nu-Calgon Nickel safe cleaner. The… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
I have a Kitchen Aid side by side Model # KSRX22FSSTO3 The
I have a Kitchen Aid side by side Model # XXXXX The ice maker suddenly quit working. There is ice in the maker but it does not empty into the bin. The red light on the side of the freezer compartment … read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
My Kitchen Aid refrig. all of a sudden stopped making ice.
My Kitchen Aid refrig. all of a sudden stopped making ice. The ice tray is not refilling with water. New water filter installed yesterday, ice maker switch and water supply are on. Frig. is only 5 yea… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
I have a Kitchen Aid Fridge, model number KSRG 625FKSS16, and
I have a Kitchen Aid Fridge, model number KSRG 625FKSS16, and it just stopped making ice. I had a repair guy out to fix another appliance, and I had him take a quick look at it, and he was sure that I… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
Hi, The ice maker on my Kitchen Aid refrigerator has stopped
Hi, The ice maker on my Kitchen Aid refrigerator has stopped working ( about 3 years old). When I open the freezer door (with the Ice Maker switch in the "on" position) the red LED on the Ice Maker sw… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Kitchen Aid refrigerator model # XXXXX 2 yrs
I have a Kitchen Aid refrigerator model # XXXXX 2 yrs old and the ice maker has stopped working. I verifed that the water supply is good and filter is at 60 %. I can tell that the solenoid for the wat… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x