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I purchased a kitchen-aid dishwasher, mod #KDTE334GPSO, Ser…

Customer Question
I purchased a kitchen-aid...

I purchased a kitchen-aid dishwasher, mod #KDTE334GPSO, Ser #F74524943. After installation, I wanted to sanitize the washer. so I ran a cycle hoping to geta a "hot water" sanitizing. I didn't realize that the washer had to "sense" something to clean before it would go thru the complete cycle, and the washer was empty. After 20-30 minutes, the washer quit. Assuming it was hot and clean, I opened the door, and to my surprise, the washer was filled with water and the inside had not been heated. So the washer has standing water. How do I get the water out. It appears that no drainage took place at all. thanks for your help

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

I will appreciate any assistance you can give me. Merry Christmas to you!

Contractor's Assistant: Thanks. Same to you!

It is brand spanking new, installed this past Tuesday, only model # showing is KDTE334GPS, NMFC Code 11954

Contractor's Assistant: Do you plan on doing the work yourself?

I am unsure. It appears that it just needs to drain the standing water.

Contractor's Assistant: Anything else we should know to help you best?

I think that is all I can offer

Submitted: 5 months ago.Category: Appliance
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Answered in 2 hours by:
12/24/2017
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 5 months ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,786
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Hello, this is Dave and I welcome you to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 5 months ago

Are you able to disconnect the drain line where it connects under the sink and place it in a bucket? Run a cancel drain and let me know if it drains out.

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John
John, Home Appliance Technician
Category: Appliance
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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