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Our GE bottom freezer - new, we just moved into a new home…

Customer Question
Our GE bottom freezer...

Our GE bottom freezer - new, we just moved into a new home 30 days ago- is showing 66 degrees temp in upper section. It is set to 37 degrees. The climate control sections are fine at 30 something degrees and the freezer is fine at something like 18 degrees centigrade (don't know why it shows centigrade instead of fahrenheit). Even if we don't open the door for hours the "actual" temp stays at 66 degrees, no matter how many times we reset.

Contractor's Assistant: How do you usually access GE? On a phone or tablet, or through a web browser?

This is our first time.

Contractor's Assistant: What troubleshooting have you tried?

We tried turning off the circuit breaker and then back on. No difference. Don't see any troubleshooting instructions with our manual.

Contractor's Assistant: Anything else you want the Email Expert to know before I connect you?

Model number GNE29GMKFES if I got it right

Submitted: 6 months ago.Category: Appliance
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Answered in 2 days by:
12/27/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
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