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My washer is not draining and is showing E21 through

Customer Question
My washer is not...

My washer is not draining and is showing E21 through mid-cycle and unable to complete. I think drain pipe is clogged or drum has excess debri that is preventing the drum from draining. But door will not unlock for me to see! Please advise!

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Less than a year old. EFLS517STT

Contractor's Assistant: Do you plan on doing the work yourself?

I was going to troubleshoot before I called a technician certified by Electrolux - it's Christmas Eve! I have about 5 loads of laundry piled up!

Contractor's Assistant: Anything else we should know to help you best?

I would like to know if there is a way to check the drain pipe for clogs, and if there is a way to open the door (override the lock mechanism) so I can inspect the drum for any debri that might be causing the problem.

Submitted: 1 month ago.Category: Appliance
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Answered in 4 hours by:
12/24/2017
Appliance Technician: David Bowden, General Contractor replied 1 month ago
David Bowden
David Bowden, General Contractor
Category: Appliance
Satisfied Customers: 567
Experience: Owner at Floridaco
Verified

Try these procedures and see if that resolves the problem.

Here are the recommendations from Electrolux to try, since you have no water, skip item 2. If this procedure still does not unlock the door, you will need to contact Electrolux or a qualified service provider for service and part replacement.

  1. Interrupt a wash cycle

    The Electrolux EWF door remains locked during active wash cycles to prevent injury and overflow. To pause the cycle and unlock the door, press the Start/Add Clothes button. This unlocks the door, so long as: it is not in a heating cycle, the water level is not too high, and the drum is not spinning. There may be a delay of up to three minutes before the door is unlocked. To re-start the machine once the door has been closed, press the button a second time.

  2. Address larger issues

    If the machine does not complete the washing cycle or does not drain properly, the door remains locked. The machine can drain manually. Turn the machine off, and unplug it. On the bottom right of the front of the machine, there is a removable access panel. Take off the panel, remove the drain pump cover, and allow the water to pour out. Multiple buckets are necessary to contain the water. A blockage of lint or other foreign items may come out, or may need to be removed from the drain outlet. Once drained, replace the drain pump cover and access panel. Plug in, and turn on the machine. The door should unlock.

  3. Obtain assistance

    If the door does not unlock after the machine has been drained, there is a defective part. Call Electrolux for a service technician recommendation.

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

D​isregard my omitting item 2, that was from a previous customer with similar issues, obviously since you have water in the machine, item 2 will apply.

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

I have not been able to locate any additional information on this issue and since I have not received any feedback, I am thinking the recommendations I mentioned above have been helpful in resolving this problem. If you still need additional assistance just let me know by using the reply box.

Thanks,

Dave

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Appliance Technician: David Bowden, General Contractor replied 1 month ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Appliance Technician: David Bowden, General Contractor replied 29 days ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Appliance Technician: David Bowden, General Contractor replied 19 days ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

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