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My refrigerator is now t cooling. Is not cooling properly.

Customer Question
My refrigerator is now...

My refrigerator is now t cooling

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Is not cooling properly. I've turned down the setting with no result.

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on what is wrong

Contractor's Assistant: Anything else we should know to help you best?

The fridge is only a year old - the freezer is working fine.

Submitted: 7 months ago.Category: Appliance
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Answered in 22 minutes by:
12/24/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,436
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 7 months ago
Not yet
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

lets try that first and then we can go from there.

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Customer reply replied 7 months ago
Ok I have it off and a timer set for 5 min
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

sounds good ill be waiting.

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Customer reply replied 7 months ago
Ok - plugged unit back in
Customer reply replied 7 months ago
How long would it typically take to cool off? It was about 60 degrees in there.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

well we should wait at least 30 minutes to see if its cooling at all. I will be around so no worries of losing me. Just bookmark this page and keep me posted.

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Customer reply replied 7 months ago
Ok
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

thanks

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Customer reply replied 7 months ago
Well, it’s been about a half hour - it is set on the recommended “4” and it is only down to 57 degrees.
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

ok but its going down so that's a good sign. It takes longer then a half hr. It can take up to 24 hrs to get to the correct degrees but its starting. Lets keep watching it and go from there.

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Appliance Technician: Webb-Guy, Handyman replied 7 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Rating does not stop you from getting back to me in the event you need me. It has been a pleasure assisting you today.

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Customer reply replied 7 months ago
Ok - thanks!
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

your very welcome.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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