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I have an LG washing machine that is giving me UE errors on…

Customer Question
I have an LG...

I have an LG washing machine that is giving me UE errors on spin cycles

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

I don't exactly know just picked it up used - Model WT1201CV looks to be within 3-4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Yes I read and tried everyhing I can find on the internet on this unit to fix these outside using lower speeds on the spin cycle...

Submitted: 6 months ago.Category: Appliance
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Answered in 35 minutes by:
12/24/2017
Appliance Technician: Webb-Guy, Handyman replied 6 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,306
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Customer reply replied 6 months ago
Really Travis?
Customer reply replied 6 months ago
You had better do better than that one...
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

what I am trying to have you do is a control board reset. This can only be done by unplugging the unit for 5 minutes. If the load is not unbalanced and you keep getting the error it could mean there is a problem with your control board or even possibly sensors. That is why I suggest the hard reset first.

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Customer reply replied 6 months ago
Well I have laundry in right now that will take another 20 minutes as everything I try to do laundry I cannot use anyhting but LOW speed for spin. So in 20 I will pull the plug for 5+ minutes.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

ok please do let me know what happens.

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Customer reply replied 6 months ago
what do I do once I let it set unplugged for 5 minutes -
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

once you do that this is considered a control board reset. So if you have another load we can go ahead and try it to see if the UE comes back on normal speed.

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Customer reply replied 6 months ago
I have had the error in the garage for 2 days just moved it into the house so it's been unplugged for 2 days and it still comes up with the error.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

oh ok well then unplugging it is not going to make a difference then. Give me a few minutes to pull up your parts list.

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

lets first start with testing the hall sensor there are also helpful videos

https://www.repairclinic.com/PartDetail/Rotor-Position-Sensor/6501KW2002A/1268238?modelNumber=WT1201CV​

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Customer reply replied 6 months ago
This references an LE error, why this part.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

well because its part of the balancing of the unit. Yes typically you get an LE error and this ends up being the part but with the fact you keep getting UE this could be the part as well

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Customer reply replied 6 months ago
The unit shakes is whatbis causing the UE error, what about that...
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

well that can indicate a bad stator or rotor. More then likely the stator. I didn't realize it was shaking I thought it was just giving you the error over and over.

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago
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Customer reply replied 6 months ago
Explain why the stater would cause this issue?
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

th​e stator is drive motor and it makes the unit spin evenly. This part can be tested though with a multimeter. Have you taken the unit apart at all and checked bearings or anything yet? We need to get in there and inspect whats going on.

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Appliance Technician: Webb-Guy, Handyman replied 6 months ago

The washer motor has an approximate resistance value of 8 Ω between any two of the three wires:
• Blue to red - 8 Ω
• Red to yellow - 8 Ω
• Blue to yellow - 8 Ω

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Customer reply replied 6 months ago
I can check those setting and get back to you tomorrow. I have a fluke multimeter to do the testing.
Appliance Technician: Webb-Guy, Handyman replied 6 months ago

ok keep me posted

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