Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Our washer stopped in mid-cycle. displaying E -24 on its…

Customer Question
Our washer stopped in...

Our washer stopped in mid-cycle. displaying E -24 on its screen. There is undrained water in the bottom. All attempts to re-start also end at E-24. How do I proceed?

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Bosch dBA 6 months

Contractor's Assistant: Do you plan on doing the work yourself?

If I can

Contractor's Assistant: Anything else we should know to help you best?

There may have been a brief power outage while the cycle was running - this is not confirmed.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/22/2017
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own Appliance Question
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

E24 is a draining error code hence the water being left in the bottom.

For this its either a blocked pump or a faulty pump.

You need to empty the dishwasher and remove the filters in the bottom.

From there you will see the sump.

Theres a plastic cover in there which you need to remove. If you have the manual for this look in there and theres a picture in there that shows how to do this.

Once the cover is off you can then check the pump for debris but watch out as it can be glass in there jamming it up.

Once its clear refit the pump cover and retry the dishwasher and fingers crossed this cures the fault from there.

But if that doesnt work then its possibley the pump itself thats faulty. Now you will need to replace this from under the dishwasher. But as its only 6 months old it will still be under warrenty with Bosch so give them a bell and they will repair it free of charge for you.

But check the sump and pump impeller first if you can as the pump can block up in there and cause the E24 error code.

Ask Your Own Appliance Question
Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Hi

I see the question is still open here, Do you still need help on this?

If so then just get back to me. If not then if you could remember to click the star ratings at the top of the page that would be great.

Many thanks

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,613
17,613 Satisfied Customers
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We experienced a power outage during a storm while our Front
we experienced a power outage during a storm while our Front Load GE duette washer was in operation. when power was restored the F code appeared> No letters, or numbers. Just the letter F … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Bosch SilencePlus 44 dBA and keep getting an E:24.
I have a Bosch SilencePlus 44 dBA and keep getting an E:24. It doesn't appear to be draining correctly as water is pooling in the bottom. I've tried to reset it and run test cycles a couple times and … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a Bosch dishwasher displaying Error code E24 - seems
I have a Bosch dishwasher displaying Error code E24 - seems to have stopped in mid-cycle with dirty water on the bottom. The detergent container is closed … read more
AppTech8579
AppTech8579
1,774 satisfied customers
We have a Whirlpool range, Model#GY399LXUS03, Serial #
We have a Whirlpool range, Model#GY399LXUS03, Serial # D31903298. It is 3 years old. After a brief power outage this morning, the oven control panel is frozen and none of the pads work (previous to th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Bosch 300 series washer originally with E:27 code and door
Bosch 300 series washer originally with E:27 code and door locked. cleaned out the drain filter and eventually go the door unlocked. now no power to control panel. only light on is spin cycle light … read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
After a power outage, is there a way to reset a BOSCH series
After a power outage, is there a way to reset a BOSCH series HG18054UC 30" slide in gas rename with 5 burners? We had a power outage and now the display screen and igniters are not working.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
May tag refrigerator has message in display "PO" and Plug
May tag refrigerator has message in display "PO" and Plug symbol with X and button asking to confirm… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Hi I have a KitchenAid® 24-Inch 6-Cycle/7-Option Dishwasher,
Hi I have a KitchenAid® 24-Inch 6-Cycle/7-Option Dishwasher, Ultra Handle with Pro-Wash. It made a funny crunchy sound mid-cycle and stopped, undrained. I tried pressing the "cancel/drain" button, but… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
My new Bosch, SHV7ER53UC stops mid-cycle and when I open the
My new Bosch, SHV7ER53UC stops mid-cycle and when I open the door, the digital display says E:24. I've tried to start and restart but the cycle ends and the LED display always shows the same E:24. Als… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Bosch silent dishwasher dba is not powering up it stopped
Our Bosch silent dishwasher dba is not powering up it stopped mid cycle and won't power back on No power issues Tried reset Nothing stuck in drains What else to try?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
gltf2070ds washer display lights up, but wont start. It stopped
gltf2070ds washer display lights up, but won't start. It stopped in mid-cycle, after power outage. Displays P:AU code, and minutes remaining in cycle (29). When "Start" is pushed, "L:OC" is displayed … read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a Bosch Nexxt 500 Series Washer that keeps shutting
I have a Bosch Nexxt 500 Series Washer that keeps shutting down. It will start out normally and then just quit, I tried it on different cycles with the same outcome. Can you tell me what the problem i… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Bosch Axxis washer - flashing Spin, Regular Spin and end lights
Bosch Axxis washer - flashing Spin, Regular Spin and end lights while the Signal light remains on. Stopped in mid-cycle. What do I do?… read more
SubZero_Wolf Expert
SubZero_Wolf Expert
Appliance Repair Tech
Vocational, Technical or Trade Scho
324 satisfied customers
Our Kenmore Elite Dish Washer 665.13129K703 does not run.
Our Kenmore Elite Dish Washer 665.13129K703 does not run. The red Normal Wash light flashes continuously. Pressing the Cancel Drain button produces sound for a brief period before the washer returns t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My Bosch washer (Nexxt 100 Series, Model WFMC1001UC) has begun
My Bosch washer (Nexxt 100 Series, Model WFMC1001UC) has begun stopping mid-wash, beeping and shutting off. The cycle stops before the Rinse begins. The door will not unlock until I try switching the … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Have a Whirlpool front end loader. Only 7 months old. Keeps
Have a Whirlpool front end loader. Only 7 months old. Keeps stopping mid cycle with an "F20" error. I read on my own that this is a water supply issue, I verified all my intake screens were clear, and… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
WE recently had a power outage at our house and when power
WE recently had a power outage at our house and when power returned, the clock on our Dacor double oven changed to 24 hour display of time and does not keep accurate time even after multiple re-sets (… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Hotpoint WMT01 Washing Machine. There was a power
I have a Hotpoint WMT01 Washing Machine. There was a power cut mid-cycle. Now power is restored, we cannot get the cycle to re-start. How can we re-set the machine, please?… read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x