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I need to open my safe but the batteries are not

Customer Question
Hello, I need to...

Hello, I need to open my safe but the batteries are not functioning. I did not notice any warning to alert me to the low battery strength. I have two identical keys which I think are for the safe. I am not a heavy user so the batteries have not been changed since I bought the safe a few years ago. Can you help please

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

I tried to open the safe last Monday. It worked perfectly before

Contractor's Assistant: Do you plan on doing the work yourself?

I'm not sure of what to do. I am an oncology patient.very ill at the moment with limited energy

Contractor's Assistant: Anything else we should know to help you best?

No,thats it. I need to retrieve some documents from the safe

Submitted: 8 months ago.Category: Appliance
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Answered in 5 minutes by:
12/22/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,757
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

Can you take a picture of the front of the safe so I can see which unit you have?

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Customer reply replied 8 months ago
Not at the moment. Its upstairs. My mobility is very limited. Incidentally I have been charged $28
Customer reply replied 8 months ago
Why do I need to pay another $24 after paying $28
Appliance Technician: Appliance Guru, Owner and Technician replied 8 months ago

You do not have to do a phone call just continue here.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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