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My 65 gal hot water heater is running out of water too

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My 65 gal hot...

My 65 gal hot water heater is running out of water too quickly. It heats up to about 128 degrees, but after letting it heat up for two hours today, I ran out 1.33 gal / min for 8 min, which is about 11 gallons, and I was down to luke warm water. That seems defective to me. I keep getting a run around by the manufacturer because it is still under warranty. I'm seeking a second opinion.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

It's been going on and off for about 9 months. We replaced the control valve a few weeks ago. But I'm having the same problem.

Contractor's Assistant: Do you plan on doing the work yourself?

Don't know yet.

Submitted: 6 months ago.Category: Appliance
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Answered in 15 minutes by:
12/22/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Are you shutting the unit off everyday?

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Customer reply replied 6 months ago
No. It's a gas unit. Stays on all the time.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Ok are you sure the water coming out is 128 degrees? There is really nothing that can be defective on a 65 galloin unit. If the water is 128 degrees in the unit you will lose about 10 degrees right away through the piping in the house so that water is about 118 degrees, plus mixing it with any cold water will just be luke warm. A hot tub is 104 degree water so I would think you may just need to set it a bit higher as the temps are likely not 128 degrees. Normally you would want the unit set to about 135-140 for good hot water all the time.

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Customer reply replied 6 months ago
I used a meat thermometer and it was about 128. I'm not sure how accurate it is, but the water was very hot. However, after 8 minutes at 1.33 gal / min, 11 gal, it was luke warm. So the question is, after two hours of reheat time, why do I only get 11 minutes of hot water?
Customer reply replied 6 months ago
I take it you are done?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

No I am not done, I am not sure about the two hour reheat time you are referring to. Let me see if another tech can help with this issue.

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