Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have just bought this home and it has a GE cooktop. I need…

Customer Question
I have just bought...

I have just bought this home and it has a GE cooktop. I need to clean my oven and I have no instruction book. Can you help

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

It is approx. 5 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes and it is self cleaning.

Contractor's Assistant: Anything else we should know to help you best?

I need to do it tomorrow for Holiday cooking.

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/21/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,182
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Can I please have the Full model number of the unit to better assist you ?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

And just an FYI The time to clean your oven is a month or two before the holidays ,that way if the unit fails during self clean you have enough time to repair it.

I do realize since you just got the oven you have no choice other then to clean it after the holiday.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
where would I find the model number
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

open the oven door it should be on the inner face frame of the oven.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

this video will help you find the model number.

https://www.youtube.com/watch?v=VrjpLtMU-Zk&t=4s

Ask Your Own Appliance Question
Customer reply replied 6 months ago
16403871 p001
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

That is not a GE model number.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
That is the only number on the label inside the oven door
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

ok so watch the video and see if you can find the number elsewhere.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
what video
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

the youtube video I sent you with my reply of 5:43 p.m.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I do not use youtube
Appliance Technician: Master Tech, Whirlpool Master Technician replied 6 months ago

Ok with out a model number I can not look anything up in any manufactures web site.

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,657
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The model tag is behind the lower drawer.

May I please have your model number so I am able to provide you with accurate, model specific information?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Then you were not helpful at all. You should be able to give me a general description on how to clean an oven. Even I know that you set the clock, lock the door etc. Just wanted to make sure of the specifics because I know that if it locks it may not open if not set correctly. Just so you know I have just made a pie two weeks ago and it burned on the bottom of the oven. This is not left over from months. Sooooo I will spend my time cleaning my oven by hand. I found the model number J BP668 Mass to Kelly
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

Excellent, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 6 months ago

The model is likely JBP66B, that manual is attached. See page 24/25 for self cleaning instructions! :~)

Please let me know if you have questions after reviewing those instructions!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 25,657
25,657 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

25,657 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I cleaned my double Self cleaning ovens 2 days ago and now
I cleaned my double Self cleaning ovens 2 days ago and now the bottom oven does not respond when I set it to bake. The top oven is working- can you help ? … read more
Kelly
Kelly
Appliance Technician
25,657 satisfied customers
My GE range was self cleaned and after was done,I cant get
My GE range was self cleaned and after was done,I cant get the latch all the way over to close the oven … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
What are the instructions for using the self clean oven
What are the instructions for using the self clean oven function of a GE gas … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
We have a self cleaning oven, Model C S980S N1SS, Serial
Hi, we have a self cleaning oven, Model C S980S N1SS, Serial MT239843P. The stove top is locked (burners will not turn on). We are following the "range lockout" instructions for unlocking it and it st… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Can someone please help as I have an Er:15 or (1S not sure
Can someone please help as I have an Er:15 or (1S not sure if 5 or S) come up on my Bosch Oven … read more
AppTech8579
AppTech8579
1,774 satisfied customers
This is the first time I tried the self clean on my new GE
this is the first time I tried the self clean on my new GE oven. My house stinks to high heaven and I can not get the oven open and stop the cleaning HELP … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I cannot activate the cleaning operation on my Thermadore oven,
I cannot activate the cleaning operation on my Thermadore oven, Model MSC228. Sept. 1997, the clock was replaced with a GE clock, retrofitted to work on this oven. One month later, the technician was … read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
15 yr. old elect. Stove..when coils heat up, the metal top
15 yr. old elect. Stove..when coils heat up, the metal top becomes VERY hot..,used to get warm, but never burningHOT, am afraid to use self cleaning oven??? Help please. Thank....should I call electri… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,182 satisfied customers
I have a GE Profile gas cookin grange - convection type with
I have a GE Profile gas cookin grange - convection type with warmer tray. Yesterday I had kept some dough for fermenting in the oven and this morning I was dismayed to find that the dough had over flo… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a 6 burned with grill Thermador professional range with
I have a 6 burned with grill Thermador professional range with 2 ovens. I bought this display model 7 years ago and did not get an instruction book. How do I get the self cleaning oven to self clean. … read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
I have a ge self cleaning range and the locked light is flashing
I have a ge self cleaning range and the locked light is flashing even after after holding the control lock pad in for the 3 seconds . I can not get it to unlock! The oven has been cleaned and the door… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I just bought a bank repo home it has a kenmore ultra bake
I just bought a bank repo home it has a kenmore ultra bake gas stove, which the stove top range is on CHILD LOCK How do I unlock this?… read more
Kelly
Kelly
Appliance Technician
25,657 satisfied customers
Our Viking oven was recently self-cleaned. Even after it has
Our Viking oven was recently self-cleaned. Even after it has had days to cool it won't unlock the door. The door seems less tightly locked than when the heating cycle was in action but it still is shu… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have an electrolux cooktop model ew30es65gsd and I used
I have an electrolux cooktop model ew30es65gsd and I used the self cleaning yesterday. Today, the oven won't heat. What could be wrong? The stove top is working, it is just the oven… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have a wall oven, new, mounted under a gas cooktop. My cakes
I have a wall oven, new, mounted under a gas cooktop. My cakes all fall, I have checked the temperature with an oven thermometer and it is right on. Is there a decent manual or a class I can attend? T… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Opened the stove just as I set it to self clean (making sure
Opened the stove just as I set it to self clean (making sure there was nothing in it) now the lock is set, the door is open and the "lock" light is flashing. Any suggestions?… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
I have just bought a bosch electronic multifunction doubleoven.
I have just bought a bosch electronic multifunction doubleoven. I am struggling to decide which functions to use when cooking . for instance yesterday my apple crumble was burnt on top and cold in the… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
I am trying to bake in my Dacor oven (it is 4 years old) and
I am trying to bake in my Dacor oven (it is 4 years old) and when I press "bake" and then set a temperature it automatically reverts to 135 degrees and the pre-bake light comes on and the oven won't h… read more
Accurate Appliance Service
Accurate Appliance Service
Business Owner
Vocational, Technical or Trade Scho
114 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x