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I have a kenmore front loader washing machine ... the light…

Customer Question
I have a kenmore...

I have a kenmore front loader washing machine ... the light on the drain and spin button stays on and nothing else will operate regardless of the button i push. the model # is 450871 401

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

; 110

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 5 months ago.Category: Appliance
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Answered in 1 minute by:
12/20/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,639
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Can I please have the Full model number of the unit to better assist you ?

Open the washer door the model /serial tag is on the inner face frame .and the model number is ***** 10-11 digit number and will look like this 123 .(###) ###-####/p>

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Customer reply replied 5 months ago
I gave it to you already
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

you have given me this (450871 401) and then later on you gave this (110)

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

do you by chance mean the FULL number is *****?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

and for the drain spin button staying on .

Have you unplugged the unit for 5 minutes to try and REBOOT the electronic control board yet?

If not let`s do that now, then plug it back in and see if you still have the same issue.

Let me know please.

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Customer reply replied 5 months ago
I did that already
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

ok good info!

Was the correct model number the 110.45081401?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

I noticed your request for a phone call. Unfortunately, Just Answer has stated that your request has failed due Credit card issues.
BUT I'm happy to continue corresponding with you here on our CHAT as we are now to assist you on your question.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

If you can answer my question on the correct model number or not then I can assist you!

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Customer reply replied 5 months ago
Why can’t I hear from you... I gave you the correct visa For payment and you keep showing a visa previously used...
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

You seem to not be reading my replies that I`m sending to you!

so I will opt out in hopes some one else can better assist you!

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Customer reply replied 5 months ago
i have inter the up date e times and it keeps asking the same thing .. i verified all entries and still get the same response ..."payment error' not so.. all entry were right.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 5 months ago

You will need to contact the web site admin office .

I as an expert never get to see your personnel office or your billing information .

All I get to see is your question and my replies to you!

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Customer reply replied 5 months ago
I’ve been trying now for 30 min ... you keep tell me that I have an error on the visa... I tried to send you a update three times and I get the same response saying there a error which there is not an error on the updated card I verified every entry.
Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,387
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello can I help you?

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Customer reply replied 5 months ago
Where do I stand on this order
Appliance Technician: Appliance Guru, Owner and Technician replied 5 months ago

The other tech opted out I picked it up if you want to continue.

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John
John, Home Appliance Technician
Category: Appliance
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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