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Im having a problem with a electrolux induction cooktop.

Customer Question
Im having a problem...

Im having a problem with a electrolux induction cooktop

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

Ew30cc55gs3

Contractor's Assistant: Do you plan on doing the work yourself?

Im a tech

Contractor's Assistant: Anything else we should know to help you best?

No just need to ask a question

Submitted: 7 months ago.Category: Appliance
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Answered in 6 minutes by:
12/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,204
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

What seems to be the problem with your cooktop exactly?

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Customer reply replied 7 months ago
im waiting
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

What seems to be the problem with your cooktop exactly?

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Customer reply replied 7 months ago
changed the main board and filter getting error 39 and 40 ive done the reset y holding the warm key and right front burner key and its not resetting
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

I'm sorry I don't believe I'll be able to assist you here, so I'll opt out, but that will open this question to all other Experts, and someone will be along shortly to assist you

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello, I am a different tech...so you did this Press and hold Warm key then press Right Front Zone Power key and then press Left Front(30") or Left Rear(36") Zone Power key(Warm always pressed)

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Customer reply replied 7 months ago
hello
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes did you get my last post?

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Customer reply replied 7 months ago
no
Customer reply replied 7 months ago
i did that
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Ok if those codes are coming up on the unit normally that is a left touchboard issue, which is common or a left main board issue. I would replace the left touchboard...part #318330844

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Customer reply replied 7 months ago
It’s one whole touchpad
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

That is just the left side touchpad, honestly this unit was super problematic and parts are just ridiculously expensive. You may want to return the board you got and cut your losses on this. If the a generator board is bad just forget about it they are 500-700. I see these units all the time and they are just built like junk. I wish I had better news for you on it.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Merry Christmas....All I ask is please use the....FINISH BY RATING link at the top your page to select a 5 STAR RATING before leaving today....this is important for my status on the site plus without a rating I will receive ZERO credit(NO PAY) from the site for assisting you. Also rating now does not close the question out and you can come back anytime for FREE right here to me......Happy Holidays!

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