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My kitchen aid double wall ovens are not heating to set temp…

Customer Question
My kitchen aid double...

My kitchen aid double wall ovens are not heating to set temp - set to 400 only got as high at 395 after 30 minutes - lower oven. Upper oven wouldn't heat past 355 yesterday

Contractor's Assistant: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?

I believe it's about 4 or 5 years old. 27"; have the manuals but don't know where to locate the model

Contractor's Assistant: Do you plan on doing the work yourself?

No, not really.

Contractor's Assistant: Anything else we should know to help you best?

Need fixed as soon as possible.

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/20/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,511
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Customer reply replied 7 months ago
I really need a service call - not advice. Thought this web site would lead me to Kitchen Aid service technician.
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

If you don't plan on doing the work yourself, you'll want to call 1.***-***-**** and they can tell you who is authorized in your area and schedule an appointment. As far as what might be wrong, one of your elements (bake, broil, or convection). During preheat all the elements are used to heat the oven quicker, then it just uses the element you selected. Either way, if any element has no continuity, then it needs to be replaced. If the elements check good the sensor will need to be replaced. It should read 1080 ohms at room temperature and if not---replace it. Otherwise you're looking at a bad control board.

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