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My whirlpool icemaker just stopped making ice mod #

Customer Question
My whirlpool icemaker just...

My whirlpool icemaker just stopped making ice mod # wrs571cidm01

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Just 2 yrs old..just sent model #

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if I can ..there is a red light that came on little to the top right of the word ice type

Contractor's Assistant: Anything else we should know to help you best?

That's all I know .it just stopped making ice

Submitted: 6 months ago.Category: Appliance
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Answered in 6 minutes by:
12/19/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,693
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Customer reply replied 6 months ago
0k waiting
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

FIrst make sure the icemaker is on...SEE IMAGE HERE let me know if that is good.

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Customer reply replied 6 months ago
Its on
Customer reply replied 6 months ago
The red light I mentioned earlier looks kind of like this: wx
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Ok unplug the unit for 2 full minutes and plug it back in to reset everything and see if that red light comes back on.

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Customer reply replied 6 months ago
There is no way I can move fridge out and get behind it to unplug
Customer reply replied 6 months ago
Hold on am trying
Customer reply replied 6 months ago
Ok just unplugged
Customer reply replied 6 months ago
Ok just plugged back in & red light comes back on when I open either door
Customer reply replied 6 months ago
Hello?
Customer reply replied 6 months ago
Is anybody there?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Yes I am here

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Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

What does the red light say? Can you snap a pic and upload it here?

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Customer reply replied 6 months ago
Like I said it is above & to right of the words "ice type & looks like a w with an x on lower right of the w
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Let me see if another tech has an idea I do not know what that would be I have nothing in the service docs nor have seen that. Stand by for another tech.

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Customer reply replied 6 months ago
Really! I can't stay on chat for 24 hrs waiting for reply!
Customer reply replied 6 months ago
Hello!
Customer reply replied 6 months ago
Ok am not getting any response so am leaving site....do not charge me for no help or response or even letting me know chat is over ..is this for real!
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