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I have a lg refrigerator lfx 31925st French doors the

Customer Question
Hi I have...

Hi I have a lg refrigerator lfx 31925st French doors the refrigerator is working but lower door the freezer is warm , the motor is no working I check it and its ok can you help me

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

Its 2 years old the model is LFX31925ST

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

WELL THATS ALL I SEE ITS WRONG

Submitted: 7 months ago.Category: Appliance
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Answered in 7 minutes by:
12/19/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,712
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Okay, pull the unit out so you can get behind it. Remove the back lower panel to access the compressor area and condenser fan. Check and see if the fan is running and also see if the compressor is vibrating or not, plus see if the compressor is hot ,cold or warm to the touch. please post back to me with what you have found. Also note anything you have changed out part wise or have done and not mentioned in your original post. I am helping other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

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Customer reply replied 7 months ago
the fan its working the condenser is working too it feels cold
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK is the compressor vibrating? If so what are the temps in the unit?

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Customer reply replied 7 months ago
Can we have this later I have to do something out of house it’s possible
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Ok no problem

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Hi there,
I was just touching base with you because I have not heard back from you and the question is still open

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Customer reply replied 7 months ago
Hi!
Customer reply replied 7 months ago
I have conversation yesterday but I did not. Finish it is posible. Can you help
My now whit my refrigerator tk
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes, what are the temps in the unit? Is everything warm?

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Customer reply replied 7 months ago
Thank you ., the temperature you means refri or frezzer
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Both

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Customer reply replied 7 months ago
Well refri is on 33 frezzer I set up on cero f
Customer reply replied 7 months ago
But frezzer the motor not working
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK is there power to the fan motor in the freezer?

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Customer reply replied 7 months ago
Well yes it’s plug in to the outlet
Customer reply replied 7 months ago
how can I check if it’s power in the motor?
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Did you test it for voltage with a volt meter?

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Customer reply replied 7 months ago
I did but I take the motor and check it it’s ok
Customer reply replied 7 months ago
how can I check if the power goes to the motor?
Customer reply replied 7 months ago
Well a have to go I can’t wait it’s to much time for you wander I will ask for my money back thank you
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