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MACHINE WILL NOT EMPTY. ALSO DOOR WILL NOT UNLOCK. A FEW…

Customer Question
MACHINE WILL NOT EMPTY...

MACHINE WILL NOT EMPTY . ALSO DOOR WILL NOT UNLOCK

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

A FEW HOURS

Contractor's Assistant: Do you plan on doing the work yourself?

HOPEFULLY

Contractor's Assistant: Anything else we should know to help you best?

I DO NOT YHINK SO

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/19/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,197
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Can I please have the Full model number of the unit to better assist you ?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I`m assuming this is a clothes washer!

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Customer reply replied 7 months ago
IT IS A FRONT LOADER WASHING MACHINE ABOUT 12 YEARS OLD CANNOT FIND MODEL #
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Whom is the washer manufacture?

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Customer reply replied 7 months ago
IT IS A FRONT LOADING MACHINE I CANNOT FIND MODEL #
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

second request

Whom is the washer manufacture?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

most front load washers the model /serial tag is on the inner face frame of the washer after the door is opened.

That is why I need to know whom the manufacture is.

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Customer reply replied 7 months ago
WHIRLPOOL
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Ok does the washer have a lower front panel below the door on this model?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Ok so you will need to remove that lower front panel (two screws under the panel ) and reach up inside the washer on the right hand side of the door to be able to pull down on the door latch /lock release lever to be able to open the door .

And then you can give me the model number.

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Customer reply replied 7 months ago
I WILL BUT MAY HAVE TO BRING IN MY HUSBAND WHO IS NOT HERE AT THE MOMENT
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok no problem ,just reply back when you can! your reply will come right to me.

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Customer reply replied 7 months ago
iwill have to get back to you cannot get assistance
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok no problem ,just reply back when you can! your reply will come right to me.

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Customer reply replied 7 months ago
thank you
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Your Welcome

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