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MY CRUSHED ICE BUTTON DOES NOPT WORK I ONLY GET WATER FROM…

Customer Question
MY CRUSHED ICE BUTTON...

MY CRUSHED ICE BUTTON DOES NOPT WORK I ONLY GET WATER FROM THE DOOR NO IOCE

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

SAMSUNG RF4287HARS

Contractor's Assistant: Do you plan on doing the work yourself?

YES

Contractor's Assistant: Anything else we should know to help you best?

NO ICE WHEN YOY PLACE GLASS IN ICE IS IN TRAY

Submitted: 8 months ago.Category: Appliance
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Answered in 5 minutes by:
12/19/2017
Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,303
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 8 months ago

This particular model refrigerator has a dual actuator dispenser and unfortunately this dual actuator lever just fails often causing only water to work but not ice. You know the bucket is filling up with ice so your icemaker itself is working, but unfortunately the actuator needs to be replaced because the contact inside the lever isn't working. Below is a link to the part as well as a video that shows you how to replace the part if you wanted to replace the part yourself.

CLICK HERE for part

CLICK HERE for video

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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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