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The door on our Maytag front load washed is locked and will…

Customer Question
The door on our...

The door on our Maytag front load washed is locked and will not open

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Purchase/delivery July 2915

Contractor's Assistant: Do you plan on doing the work yourself?

If I can I will. The washer has the dirty linen altar clothes for church stuck inside. We need to clean the clothes for 12/24 services

Contractor's Assistant: Anything else we should know to help you best?

If has been unplugged. I have tried the door unlock reset button on the washer - no success. The machine just buzzes when I plug it in. My wife turned on the washer without turning on the water and that's when the problem began

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

This issue means that the washer didn't fill up with water quick enough and it took more than 6 minutes to fill up with water which can definitely be caused by not having the water turned on. The good news is that it's simple to reset this issue. The unit is in flood mode and you just need to plug the washer back in and give it 30 minutes to finish it's flood mode sequence. The door will remain locked and the drain pump will continue to run until the sequence is finished. Once it's done the door will unlock and you can use the washer like normal. Just be sure the water is turned onto the washer and the tray is fully closed and you should be good to go.

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