Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How are you.I have Frigidaire gas dry/washer stack combo for…

Customer Question
Hi, my name is*****...

Hi, my name is***** are you.I have Frigidaire gas dry/washer stack combo for 5 years in my apt, and washer suddenly stopped spinning in the middle of washing cycle. The gas dryer will not turn on also at the moment. The power is all good. Thank you in advance for any advice.

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

5 year old. FGX831FS5

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I am handy.

Contractor's Assistant: Anything else we should know to help you best?

That is it. thank you

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
12/18/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,202
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ok so if your having issues with BOTH the washer and the dryer , have you tested the voltage at the outlet that the unit plugs into ?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I have tested the power outlet
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so then you have an internal electrical issue.

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I will be able to measure internally
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so on the washer timer test the On T21 to the white on T19 for 120 volts A/C

And on the dryer timer test the Black wire on terminal B to the gray wire on the door switch with the dryer door closed also looking for 120 volts A/C

Ask Your Own Appliance Question
Customer reply replied 7 months ago
How do I get access to both timers? Do I have to take apart something first? I am at work right now, can I have a few places I need to check and the procedures to get to the places? Thanks
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Yes you will need to drop the control panel down ( two screws from under the panel loosen that the control panel will drop down / open ) to gain access to the back of the control panel and the rear of the timers and switches

Ask Your Own Appliance Question
Customer reply replied 7 months ago
your mean the panel with all the nobs and dials?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Yes the control panel with all the knobs and dials!

I can also send you the units wire diagram if you need it ,just let me know!

Ask Your Own Appliance Question
Customer reply replied 7 months ago
The wire diagram will be great so that I can follow the wires. thanks
Customer reply replied 7 months ago
is it for both dryer and washer?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Yes for both Washer and dryer.

Washer is the top and dryer is the bottom portion .

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Thanks a lot. I am good for now.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

If you need me again for any other issues you can request me Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me 5 STARS is the ONLY way I get paid for my time. I do not get compensated until you rate me. I'm sure you don't work for free, so please don't expect that I should.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Master Tech Your Own Question
Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,202
13,202 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag SG1000 Stack washer dryer combo the washer
I have a Maytag SG1000 Stack washer dryer combo the washer operates but will not change cycles from wash to rinse or from rinse to spin and when the spin cycle ends the control panel turns off but the… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
Frigidaire combo washer and gas dryer. Gas not opening Flame
Frigidaire combo washer and gas dryer. Gas not opening Flame sensor ok Cycle thermostat ok I just replaced coils.. I run out of ideas LOL… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,199 satisfied customers
I'm trying to diagnose a problem with a Maytag LSE1000
I'm trying to diagnose a problem with a Maytag LSE1000 washer/dryer combo … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I've installed a new timer control in my Whirlpool stack
I've installed a new timer control in my Whirlpool stack washer and dryer and I've had a new lid switch installed in the washer lid 3 years ago. The washer starts just fine, fills with water, and begi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a frigidaire washer/dryer stack combo. Model FLEB82009S0
I have a frigidaire washer/dryer stack combo. Model FLEB82009S0 The washer won't start. It won't do anything no mater what cycle I try. It is as if I am not doing anything?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a Maytag LSG7806AAE stack-able washer / dryer combo.
i have a Maytag LSG7806AAE stack-able washer / dryer combo. the fills up with water but wont agitate. when getting to the spin cycle it spins and the water drains. what do you think is the problem?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Frigidaire FEX831CS0 washer/dryer combo unit. The
I have a Frigidaire FEX831CS0 washer/dryer combo unit. The washer agitates but want advance to other cycles. I'm assuming the timer is bad.… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
I have the same Maytag stacked laundry pair model S7800. I
I have the same Maytag stacked laundry pair model S7800. I am glad to find out it was built in 1991. The dryer does not start. The washer makes a loud rattling sound during the spin cycle. Sometimes t… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I am having an intermittent problem with my GE Spacemaker stack
I am having an intermittent problem with my GE Spacemaker stack washer/dryer model WSM2420SCZWW. After the wash cycle, the machine stops and doesn't drain or spin. Have tried advancing the timer one o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Frigidaire stacked washer/dryer combo -- dryer still operates
Frigidaire stacked washer/dryer combo -- dryer still operates but won't heat up. That happened about 7 months ago. Washer was fine until today. Washer says door is locked but will not operate (will no… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,202 satisfied customers
I have a stackable heavey duty large capacity 2 speed combo
I have a stackable heavey duty large capacity 2 speed combo washer gas dryer. The washer stopped running on the rinse spin cycle a few days ago. It will not do anything now. The dryer runs fine.… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Mr Bill, I have a Frigidaire Model # XXXXX Stacked washer/dryer.
Mr Bill, I have a Frigidaire Model # XXXXX Stacked washer/dryer. The spin cycle is out of balance. Took the front off of the machine and checkede the suspension springs and all look to be intact. Quit… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Frigidaire Stack-able Washer/Dryer combo.. Problem with washing
Frigidaire Stack-able Washer/Dryer combo.. Problem with washing machine,, won't advance any of different cycles,, Where ever Timer is when engaged is where it stays,, no matter how long it just does w… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,789 satisfied customers
My frigidaire washer/dryer combo unit makes a loud noise during
My frigidaire washer/dryer combo unit makes a loud noise during the spin cycle. What part do I need to replace to resolve this problem? It is a stacking unit - model #FLGB8200DS1.… read more
JCCARVER
JCCARVER
8 satisfied customers
my washer works up to the rinse cycle and stops.. i can continue
my washer works up to the rinse cycle and stops.. i can continue by manually moving the dial one increment, and pulling it out to resume. does this mean the dial needs to be replaced?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Our Maytag top loader washer (part of a stacked electric washer/dryer
Our Maytag top loader washer (part of a stacked electric washer/dryer combo, about 15 years old) seems to have a problem - when a wash cycle is initiated the drum starts spinning and then makes increa… read more
servicegeek
servicegeek
service technician
High School or GED
720 satisfied customers
When I use the press saver cycle on my Frigidaire Electrolux
When I use the press saver cycle on my Frigidaire Electrolux gallery series dryer, it doesn't stop when the clothes are dry anymore. I found it still going after 12 hours once and my clothes smelled b… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
My Frigidaire washer/dryer stack model# XXXXX wont advance
My Frigidaire washer/dryer stack model# XXXXX won't advance once it fills. I've tried all three types of wash modes and none work. If I manually advance the knob two or three "clicks" it drains but wo… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x