Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My microwave shows H97 I believe it is working but does not…

Customer Question
My microwave shows H97...

My microwave shows H97 I believe it is working but does not heat

Contractor's Assistant: How long have you had your H97?

The item is a Panasonic Invertor ?/ I have had it 5 yrs +

Contractor's Assistant: What have you tried so far with your Panasonic product?

I am not tech savvy so I have pushed a few buttons no result

Contractor's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I had a corn warmer in the item to heat it and it burned

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
12/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 7 months ago

If the microwave still turns on and such but it just won't heat, either your magnetron has failed, or the inverter has failed. You would need to take the microwave apart and unplug the magnetron. Then with a multimeter try to test continuity through the 2 terminals on the magnetron and it should be less than 1 ohms. If so, then replace the inverter board. Otherwise replace the magnetron.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
88,504 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,504 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
AI have a Panasonic microwave. it stopped working. A code
AI have a Panasonic microwave. it stopped working . A code showing is h97. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
Model NN-CD989S. About a minute after start in microwave
Model NN-CD989S. About a minute after start in microwave mode we heard a crackling and then it shutdown. Tryed to restart and got a code, H97, what is this telling us. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Our Panasonic Microwave NN-H965WF has been great. However,
Our Panasonic Microwave NN-H965WF has been great. However, today it only operates for 5 seconds regardless of the time I set it to run. I do not have the manual to trouble-shoot this mytself. Please h… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
955 satisfied customers
My Mother purchased a Panasonic NN-SN651BAZ 1.2 cu
Hi. My Mother purchased a Panasonic NN-SN651BAZ 1.2 cu microwave. It is not working. When she triess to use it a H97 shows up. … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
My Panasonic microwave (model # NN-SN6615) oven just stopped
My Panasonic microwave (model # NN-SN6615) oven just stopped working. The clock still works but everytime I try to turn it on, it turns off after 2 seconds and puts up the message H97 on the screen … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
I have a Panasonic Inverter microwave that has failed to
I have a Panasonic Inverter microwave that has failed to operate. It goes into an Error H97 on the display and shuts down almost immediately when started on a cook cycle. We had a power outage yesterd… read more
Daniel
Daniel
senior service enginner
High School or GED
2,473 satisfied customers
My microwave model NNCD989S Genius Prestige, failed
My microwave model NNCD989S Genius Prestige, failed yesterday, runs for … read more
Daniel
Daniel
senior service enginner
High School or GED
2,473 satisfied customers
Our microwave, fairly old flashes the code HP& and will not
our microwave, fairly old flashes the code HP& and will not turn on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
We have a Panasonic Microwave: Inverter Genius-Prestige and
We have a Panasonic Microwave: Inverter Genius-Prestige and have lost the manual. When we try to use it the screen reads H97. Please tell us what to do and where we can get a new manual for this machi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Microwave suddenly stopped working. H97 appears when I press
Microwave suddenly stopped working. H97 appears when I press the Start button. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
I have a Panasonic inverter microwave 1250 W. It doesn't
Hi - I have a Panasonic inverter microwave 1250 W. It doesn't appear to work. There is an error code of H97 on the display. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
I'm getting an H97 reading on my Panasonic Convection
I'm getting an H97 reading on my Panasonic Convection Microwave Oven Model NN CD989S. That's the power generator, I believe. I am looking to have it repaired in New York City (Manhattan) and wondered whether there were any repair places you could suggest and what a ballpark cost of the repair might be. Thank you! … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Panasonic NN-CD987W microwave oven not heating, now showing
Panasonic NN-CD987W microwave oven not heating, now showing fault code 'H97'. Can you repair? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
HI, I have a Panasonic microwave oven NN-CD989S. The oven
HI, I have a Panasonic microwave oven NN-CD989S. The oven will not go through any timed sequence and the error message is H97. I disconnected and reconnected the plug with the same result. What is the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
My wife burned some popcorn in the microwave and now it does
My wife burned some popcorn in the microwave and now it does not heat food. It is a Panasonic Inverter. It showed the code H57. I unplugged it and plugged it back in. The code is now gone but the micr… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
Hi, Have Panasonic microwave. Owned it for 13 months. Does
Hi, Have Panasonic microwave. Owned it for 13 months. Does not work reads H97 How do I reprogram it ?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
I have a panasonic Microwave Nodel NN SD797S/SD997S
I have a panasonic Microwave Nodel NN SD797S/SD997S Inverter. however when I pick one min. quick start and then push start I get the code H97 and it will not work. What do I need to do and what does i… read more
Appliance-Service
Appliance-Service
307 satisfied customers
I have a panasonic genius sensor 1250w microwave. I misplaced
I have a panasonic genius sensor 1250w microwave. I misplaced my instruction manual and have a problem. It does not heat after I set the minutes and push on. The readout displays H98. Could you please… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
955 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x