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Bought an 18 cu ft Whirlpool Refrigeraor from Lowe’s on

Customer Question
Bought an 18 cu...

Bought an 18 cu ft Whirlpool Refrigeraor from Lowe’s on 1/24/15. Model # WRT318FZDW00. Did not buy extended warranty because i believed Whirlppol was a good product.Worked fine until Oct 2017, when i occasionally noticed a bit of freezing in spots on some food in refrigerator part (freezer works fine).

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

See above for date and model number.

Contractor's Assistant: Do you plan on doing the work yourself?

I called my local repair service and they came in November 2017. He said he had called Whirlpool for this problem and they told him to cut out a bit of the foam in some part. Said to call him back if it didnt work.

Contractor's Assistant: Anything else we should know to help you best?

Yes. When i called him back Friday, he said he would not come again because he has been working with another customer with the exact same model and he has replaced four different parts and it still hasnt solved th eproblem. Told me to contacy Whrpool directly.

Submitted: 7 months ago.Category: Appliance
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Customer reply replied 7 months ago
Bought a refrigerator thermometer and temp is now fluctuating between 34 and 22. Some mornings all my liquids are fozen and some mornings not. Driving me crazy and have had to throw away several sets of fresh produce tha froze. Cant go on like this.
Answered in 4 days by:
12/22/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 6 months ago
No. Found someone else.
Appliance Technician: Rusty S, Home Appliance Technician replied 6 months ago

I understand, thank you. Merry Christmas....

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Customer reply replied 6 months ago
No. Please end my request, refund my $5, and remove my credit card info from your files. Your service is way too slow!
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