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Fridge 2 years old French door model with ice maker. Model #

Customer Question
Fridge 2 years old...

Fridge 2 years old French door model with ice maker. Model # RF31FM. Suddenly does not appear to be working. Lights are on, but walls of fridge are not cold. Water gushed out of ice maker. Freezer is thawing.

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Samsung French door model RF31FM. 2 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

Message on door says O FF. Is that saying it is off, or something else? If it is a simple fix I will. Not it is needs any expertise or tools I don't have.

Contractor's Assistant: Anything else we should know to help you best?

It has worked perfectly. This afternoon there was a puddle of water under the ice maker and down on the floor. Now as we check it, it appears to be on, but things in the freezer are thawing and the walls of the fridge aren't even cold.

Submitted: 7 months ago.Category: Appliance
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Answered in 11 minutes by:
12/18/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
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Satisfied Customers: 3,323
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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. Have you tried doing a hard reset by unplugging the unit for 5 minutes to do a hard reset?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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