Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My new Samsung washer is stopping at the spin cycle. Less…

Customer Question
My new Samsung washer...

My new Samsung washer is stopping at the spin cycle

Contractor's Assistant: What Samsung model do you have? How old is it?

Less than one year and the model is a frnt loader VRT wfw2h5000aw

Contractor's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Its a washer. and everything works except spin cycle

Contractor's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Just happen yesterday. was working fine right before and when it gets to spin, you can hear motor but no spinning of drum.

Contractor's Assistant: Anything else you want the TV Expert to know before I connect you?

Wf42h5000aw/a2 serial 0be65aeh402318b

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 hours by:
12/18/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,710
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

How new is the washer is it under warranty? If so this is not warranty and is a paid site.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I paid the $5.00 initially, but all I ever got earlier was offers to continue with this just answer when the washer is under warranty, and I simply needed to know what to do next. m
So can I get my $5.00 back? I will call Samsung tomorrow.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

Yes you can ask customer service for a refund, I am just the appliance expert.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
After a power surge, the fridge did not lose power. All
After a power surge, the fridge did not lose power. All functions of the fridge are working except the temperature indicator lights did not come back on. How do I reset them or will they reset themsel… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,206 satisfied customers
I took apart my washer to clean the filter and put it back
I took apart my washer to clean the filter and put it back together and now it won't get power … read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
Washing Machine Model WHSE5240D1WW do not spin. Washing
Washing Machine Model WHSE5240D1WW do not spin JA: What's the make and model of your washing machine? And can you guesstimate how old it is? Customer: Washing Machine Model WHSE5240D1WW JA: Do you pla… read more
Rusty S
Rusty S
Technician
282 satisfied customers
I Have a mah whirlpool washer. Starts washing then stops.
I Have a mah whirlpool washer. Starts washing then stops. Timer continues. Door latch appears to work… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Kenmore front loading washer machine model 796.41022900. the
Kenmore front loading washer machine model 796.41022900 . the drum no longer revolves. It is not rinsing the load.… read more
lm0494
lm0494
7 satisfied customers
Ge stack washer and dryer, replaced the tub seal, washed two
Ge stack washer and dryer, replaced the tub seal, washed two loads and the fabric light, wash and lid lock light come on and the machine wont do anything. Replaced the main control board and lid lock … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,710 satisfied customers
Maytag Model A1018 Washer stopped pumping at the end of the
Maytag Model A1018 Washer stopped pumping at the end of the wash cycle leaving 2 inches of water in the tub. When both belts are removed there is a humming sound from the motor when power is turned on… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a kenmore stack wash and dryer. model 11088752793
i have a kenmore stack wash and dryer. model *********** serial #mm1617008 that wont go into spin cycle… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Electrolux stack washer, EIFLS60JIWO, and when I
I have a Electrolux stack washer, EIFLS60JIWO, and when I press the start button, the door locks, then the display says "Paused". Cannot get past this. Could you please help?? Thanks, ***** *'******… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
My washing machine a Samsung WF407ANWXAA is not wanting to
My washing machine a Samsung WF407ANWXAA is not wanting to get started so to speak. Help please… read more
Expert
Expert
Samsung washing machine model number WA400PJHDWR/AA 02 We
Samsung washing machine model number WA400PJHDWR/AA 02 We have had trouble with the washer for a few months. It will not run a full cycle. It stops at the spin cycle and requires me to balance the loa… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
I have a GE stacked washer/dryer. After a spin cycle - the
I have a GE stacked washer/dryer. After a spin cycle - the thing was unbalanced and lights flashing on the panel. I unloaded everything and re-balanced the machine. I've cleared the flashing lights by… read more
Expert
Expert
My GE front load washer won't start. It sounds like it's
My GE front load washer won't start. It sounds like it's trying to but then stops. Also the drum sounds like it off track? It won't spin when I try to turn it?… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
My Samsung side by side refrigerator has developed a loud
My Samsung side by side refrigerator has developed a loud noise . sounds like a belt is hitting something. It doess it when either door is opened or closed… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,710 satisfied customers
Samsung washer mod# ***** won't spin at high speed.
Samsung washer mod# ***** won't spin at high speed. fault codes e2, fl, &ae. door lock assy replaced, didn't fix it. what next?… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
I have a stacked maytag washer/dryer. Sorry I had a phone
I have a stacked maytag washer/dryer. Sorry I had a phone call--When you start the dryer you get a grinding sound. As I recall there is a felt band which supports the drum. The noise seems to be comin… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have milnor model 36026Q4J serial ABF/7262401 i try
hi i have milnor model 36026Q4J serial ABF/7262401 i try to get service in my hotel in no one can come here not customer service for this machine thank you… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
I have a samsung dw80f600, I'm trying to fix the over water
Hi, I have a samsung dw80f600, I'm trying to fix the over water level error. I replaced the Assembly case break, but it is still not working.… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x