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We've had our washer for about 3 months. Tonight, all the…

Customer Question
We've had our washer...

We've had our washer for about 3 months. Tonight, all the lights on the panel went off, and it won't shut off...water continuously runs

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Whirlpool cabrio model wtw8500dc3

Contractor's Assistant: Do you plan on doing the work yourself?

Its under warranty, but we need it to stop NOW

Contractor's Assistant: Anything else we should know to help you best?

Can you suggest what we can do to get it reset?

Submitted: 7 months ago.Category: Appliance
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Answered in 1 minute by:
12/17/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

If you unplug it does the water stop?

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Customer reply replied 7 months ago
no. We unplugged it but water does not stop unless we turn off water. We plugged it back in and the lights do not come on.
Customer reply replied 7 months ago
I hope you are not a scam. We are under warranty and I thought I was talking to a whirlpool expert.
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

OK I can help with this, but this is a paid site not free do you want to continue?

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Customer reply replied 7 months ago
No, thank you
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