Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We recently purchased a whirlpool electric range Model No.

Customer Question
We recently purchased a...

We recently purchased a whirlpool electric range Model No. WFC 310S0EBO. After about three uses of the oven it has ceased to work. The cooktop works but not the oven. We have tried all the trouble shooting suggestions with no luck. What next?

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

We bought it new about one year ago for our new house and only recently installed it. It has been in use about three months. Model No WFC 310S0EBO.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Nothing more than we need it for Christmas dinner.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
12/16/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,182
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

This model has a thermal fuse in the rear of the oven ,if the thermal fuse get to hot it opens and that kills voltage to the Bake And Broil elements.

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

And is the unit less then 1 year old?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

The manufacture goes by the purchase date of the unit for warranty purposes.

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

just reply thru your E-Mail ,there is no need to make a second question !

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I do have the meter and can use it
Customer reply replied 7 months ago
Not ready with tools etc. so email is fine
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok Great! you will need to pull the oven out away from the wall and remove the large rear inspection cover .

The thermal fuse is mounted on the rear exterior of the oven cavity .

And just to make sure , when you select a oven cycle Bake or Broil your able to program that cycle and press Start but the oven just does not heat correct?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Correct
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so then yes lets test the thermal fuse in the rear .

The thermal fuse is item #35 in this parts break down .

And it should have resistance if it is good and no resistance if it is bad.

Let me know what you find.

http://www.partadvantage.com/diagram/3/310/00000041/680/900

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Ok. Thanks
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

And if the fuse does not have any resistance let me know I can provide you with the part information also!

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I just bought a GE JS760SLSS range. I ruined the top using
I just bought a GE JS760SLSS range. I ruined the cook top using foil to protect top while frying and it burnt into the cooktop. Can I buy a replacement just for the cooktop or do I have to buy a whole… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
My JS750 30" slide in range cooktop will not turn on. When I
My JS750 30" slide in range cooktop will not turn on. When I turn the knob I hear a faint click and the light flickers on then off. The burners do not heat up … read more
Rusty S
Rusty S
Technician
282 satisfied customers
I have a new Electric Range Model WEE745HOFS /Smooth
I have a new Electric Range Model WEE745HOFS /Smooth Top-Convection. The Oven does not Pre-heat quickly and the burners do not turn red and it takes about 15min to boil a pot of water. I had my contra… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I just bought an Adora range from Home Depot last week. The
Hi...I just bought an Adora range from Home Depot last week. The installers didn't leave me a manual. I'm trying to prepare Christmas dinner. Using the oven first time....on idea about the model numbe… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
my glasstop whirlpool light has been on even though the surface
my glasstop whirlpool light has been on even though the surface is not hot. This has been like this for about a month and I am wondering if it's safe… read more
Master Tech
Master Tech
Whirlpool Master Technician
13,182 satisfied customers
Last October 28 th 2011, we purchased a Whirlpool range, Model
Last October 28 th 2011, we purchased a Whirlpool range, Model YXFE381LVQO We noticed recently that although we did not use the oven at all for 24 hours, two hours after using the cooktop surface, I h… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Myu daughter has a Jenn-Air Range, Model FCE70610W, Serial
Myu daughter has a Jenn-Air Range, Model FCE70610W, Serial 27277108SS, which has experienced declininmgoperation over a periodof weeks, one stove-top burner ata time, recently to include the oven. Clo… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
We have a Frigidaire Range Model FEF365ASF. The bottom oven
We have a Frigidaire Range Model FEF365ASF. The bottom oven element has just burned out (melted in one spot). Since everything is closed for the next couple of days, we are looking for a temporary sol… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
My GE Profile dishwasher does not clean my dishes any more
My GE Profile dishwasher does not clean my dishes any more - it used to work well. Now the dishes seem to have a film, no shiny clean, glasses cloudy, and stainless steel cutlery very filmy and have t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a whirlpool gas range/oven. I have a problem with the
I have a whirlpool gas range/oven. I have a problem with the oven and stove the oven didn't work for 2 months then it for 4 months and it stop working again. the stove igniter works when it wants to… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
My Amana "The Big Oven" Capacity 5.14 shows a F1 error and
My Amana "The Big Oven" Capacity 5.14 shows a F1 error and the oven will not work. The oven light will not come on. The burners on top of the stove work fine. This happened after the electricity was o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
We purchased a Maytag combination oven/microwave 16 month ago.
We purchased a Maytag combination oven/microwave 16 month ago. The oven door was slightly damaged when we purchased it, Just a small dent was visible, but there was some black crayon writing on the do… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have an older model of a GE electric range. The oven and
I have an older model of a GE electric range. The oven and broiler get warm but won't get up to needed temperature. The model # XXXXX: H96A2WH. What can I do to fix it. I replaced the oven coil about … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
Jenn-Aire Gas Range Slide-in- range We are not getting
Jenn-Aire Gas Range Slide-in- range We are not getting gas to the burners. WE cchanged out the propane tank and the gas will not come into the burner. We changed out the tank for another full one and … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
LG Model LRE30755ST electric range after programming the
LG Model LRE30755ST electric range after programming the oven to temperature it will not start the cooktop does work. Thank you.… read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
We have a Whirlpool K20 ice machine that has ceased to function.
We have a Whirlpool K20 ice machine that has ceased to function. The serial number is XXXXX 022/01/G/WP and suspect that this model has been around since 2001. Approximately 12 months ago we had a pro… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I just bought a new condo that has a new frigidaire ES100 range.
I just bought a new condo that has a new frigidaire ES100 range. We've had it for two months now and I use it every day to make dinner. The stove has always had a chemically smell, like teflon that go… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I Purchaseed a new how and i been living in it for two years
I Purchaseed a new how and i been living in it for two years a couple of months ago my double over would not come on it kept saying f7 checked reset breaker and followed every trouble shoot tip in boo… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,213 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x