Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My whirlpool duet steam washer is not dispensing liquid

Customer Question
My whirlpool duet steam...

My whirlpool duet steam washer is not dispensing liquid detergent

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Approximately 4 years... it is a front loader model

Contractor's Assistant: Do you plan on doing the work yourself?

Hope to

Contractor's Assistant: Anything else we should know to help you best?

I removed the dispensing tray, and the plunger seems free... meaning I could move the plunger in and out easily with the end of a screwdriver

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 hours by:
12/16/2017
Appliance Technician: Webb-Guy, Handyman replied 7 months ago
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,306
Experience: Maitenance Supervisor
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. What is the model number of your unit?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I don't see a model number on the machine, the manual lists 2: W-10441096A and W-10441097A-SP. The machine is a Whirlpool Duet Steam
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

when you open the door the model number will be listed on the inside of the door area.

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I found: WFW96HEACO and SER C23950376 Type 120-2
Appliance Technician: Webb-Guy, Handyman replied 7 months ago

do​ you happen to have a multimeter that we can test the dispenser actuator with? More then likely this part has failed and is going to need to be replaced.

https://www.repairclinic.com/PartDetail/Dispenser-Actuator/WPW10352973/1878492?modelNumber=WFW96HEAC0​

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy
Webb-Guy, Handyman
Category: Appliance
Satisfied Customers: 3,306
3,306 Satisfied Customers
Experience: Maitenance Supervisor

Webb-Guy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,602 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,701 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,213 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Detergent does not leave the dispenser in our Kenmore Elite
Detergent does not leave the dispenser in our Kenmore Elite HE5t Steam front-loading washer. Any ideas why? … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
110 satisfied customers
Have a front loading duet /steam washer soap dispenser
have a front loading duet /steam washer soap dispenser doesn't dispense soap. it stays in the dispenser… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have a Whirlpool duet steam washer with precision dispense
I have a Whirlpool duet steam washer with precision dispense that does not recognize cartridge in place. I have gone through the problem solving methods of cleaning out tray and throughly washing out … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Whirlpool Duet Steam washer that is making a light
I have a Whirlpool Duet Steam washer that is making a light grinding or ball rolling in the tub kind of sound. It doesn't shake and it's not horrible loud, but I know it shouldn't make that sound. Wha… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
good morning: I have a Whirlpool Duet front load washer.
good morning: I have a Whirlpool Duet front load washer. When water goes into the detergent tray it leaks out. Removing the tray there is a lot of standing water.. How can I unclog this area.....?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I have error message F-28 on my Whirlpool Duet Front Loading
I have error message F-28 on my Whirlpool Duet Front Loading washer. Can I clear the message and get the door open?… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
My Epic Z front loading washer dispenser compartments arent
My Epic Z front loading washer dispenser compartments arent emptying. I've followed "washer care" instructions, removed & checked for clogs. But still isnt getting any water thru syphon area as eviden… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
15. Appliance question. I am in the market for a washer. Family
15. Appliance question. I am in the market for a washer. Family consists of husband wife and three boys (15, 11 and 8). Which models would you suggest and why?… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
I have a front load stacked washer and dryer (Frigidaire Gallery
I have a front load stacked washer and dryer (Frigidaire Gallery series Laundry Center) that has worked pretty flawlessly for 3+ years. Lately I'm seeing water on the deck (the machine is outside in a… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
WATER LEAKS OUT THE FRONT OF THE DETERGENT TRAY. I BELIEVE
WATER LEAKS OUT THE FRONT OF THE DETERGENT TRAY. I BELIEVE IT HAPPENS DURING THE CYCLE WHEN THE FABRIC SOFTNER IS INJECTED.… read more
JCCARVER
JCCARVER
8 satisfied customers
I have an lg tromm front loader washing machine. I noticed
I have an lg tromm front loader washing machine. I noticed the liqued detergent ive been using is no longer getting dispensed. Upon closer examination it seems I may be missing a part. When you pull o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
whirlpool sport duet washer is leaking from the detergent tray...i
whirlpool sport duet washer is leaking from the detergent tray...i took the top washer panel off and removed the detergent drawer.....the valves let the water in, but it seems the drain from the botto… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Maytag Neptune Washer Model MAH-6500; 7.5 years old; Causes
Maytag Neptune Washer Model MAH-6500; 7.5 years old; Causes chunks of brown sludgy crud on clothes. Will turn some whites a dingy brown color (seems to depend on type of fabric that is subsceptible to… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a new Samsung front-loading washer which I really love.
I have a new Samsung front-loading washer which I really love. (WF220ANW) The only downside is that the detergent dispenser is sometimes filled with water at the end of the cycle. The washer is level … read more
servicegeek
servicegeek
service technician
High School or GED
720 satisfied customers
need help removing front door seal. Ive read the manual bujt
need help removing front door seal. I've read the manual bujt not sure how to remove the retainer ring.… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a front loader whirlpool duet ... for several years
I have a front loader whirlpool duet ... for several years I did not use the HE detergent and now if I use powder detergent the powder does not go into the washer ...after the cycle, the powder is sti… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
87,701 satisfied customers
I just had a technician look at my washer and diagnose a problem
I just had a technician look at my washer and diagnose a problem: He says that my problem is a broken pressure valve as a result of using LIQUID high efficiency detergent. He says the valve needs to b… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
What would cause my frigidaire gallery front load wash machine
What would cause my frigidaire gallery front load wash machine to leak out of the soap dispenser and down the front of my machine?… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x