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My 2 yr old Samsung dishwasher will not shut off. It

Customer Question
My 2 yr old...

My 2 yr old Samsung dishwasher will not shut off. It continues to run with a grinding noise, and can only be stopped when the wall switch is turned off.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

It was purchased in Dec. 2015, and I don't see a model #. All it says is "Samsung".

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it's something easy, otherwise definitely NOT. I would like to set up a service call, but need to know the approx. charge.

Submitted: 7 months ago.Category: Appliance
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Answered in 13 minutes by:
12/15/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 7 months ago

The issue is likley a flood condition on the unit. When water leaks under the unit that activates the flood system and will run the drain pump non stop. The unit is fixable and generally that costs about 200 dollars on average for a tech to come out and repair. If you can remove the unit from the cabinet you can check the flood basin underneath it where the motor is for water. Dry that up and try it and if you can source the leak.

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