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I have a Viking Pro 36" VDSC365 oven. I tried the self-clean…

Customer Question
I have a Viking...

I have a Viking Pro 36" VDSC365 oven. I tried the self-clean module, but after completing the cycle I can't get the door open. I tried turning off the current; still doesn't open.

Contractor's Assistant: Can you guesstimate how old your Viking is? And just to clarify, what's the exact model?

About 16 years. I think the model number is *****; I'm not sure how to find any additional information for the exact model number.

Contractor's Assistant: Do you plan on doing the work yourself?

If there is nobody else close by (Shepherdstown, WV) I will have to, but I'd rather have a technician come to do the work.

Contractor's Assistant: Anything else we should know to help you best?

I can't think of anything, but I really do need to get the job done as soon as possible to finish all the Holiday cooking.

Submitted: 8 months ago.Category: Appliance
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Answered in 6 days by:
12/21/2017
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
No, not really. I'll just consider it a waste of money.
Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago

Well, that surely is not the case. I will be happy to send your deposit in for a full refund.

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