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Matag mvwb450wq2 out of level erroe code after it starts to…

Customer Question
Matag mvwb450wq2 out of...

Matag mvwb450wq2 out of level erroe code after it starts to spin

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Matag model mvwb450wq2 starts to spin then says out of level

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Submitted: 7 months ago.Category: Appliance
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Answered in 2 minutes by:
12/15/2017
Appliance Technician: Joel Swenson,
 replied 7 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,959
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

Does it do it on every load regardless of load size? Have you tried it with no load and see if it still gives you the UL error?

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Customer reply replied 7 months ago
it does it with empty machine
Appliance Technician: Joel Swenson,
 replied 7 months ago

Ok there are two possibilities, most commonly it's bad suspension rods, but it could also be a cracked stator causing it to go out of balance. To check for a cracked stator, you will need to pull the rotor and look at it if there is even a hairline crack in the stator that is the problem if the stator looks ok replace the suspension rods and that will fix it. click here to see image of cracked stator

The video below will show how to access the stator:

click here for video

The replacement parts are listed below:

Washer Suspension Rod Kit

Part #: W10256514 - click here for part info at sears

here is a video that shows how to replace the suspension rods - click here for video

Washer Motor Stator

Part #:(###) ###-####- click here for part info at sears

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Appliance Technician: Joel Swenson,
 replied 7 months ago

Hi there,
I see you have read the answer a while ago and I have not heard back from you, if there is nothing else I can help you with at this time please take a moment to rate my assistance and if you need anything later on you can still follow up, thank you.

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