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GE microwave everything works but will not heat, 5 years,

Customer Question
GE microwave everything works...

GE microwave everything works but will not heat

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

5 years

Contractor's Assistant: Do you plan on doing the work yourself?

No

Contractor's Assistant: Anything else we should know to help you best?

I would like to have a tech check it but if it's not worth fixing Iwould like him to bring a new one with him and install

Submitted: 7 months ago.Category: Appliance
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Answered in 5 minutes by:
12/15/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,184
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Can I please have the Full model number of the unit to better assist you ?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

And this web site is a DIY appliance repair web site ,this web site does not have in the field service techs .

Are you sure that you have the correct web site?

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Customer reply replied 7 months ago
GE model:JUM1740DP1CC
30 x 16 x 15
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Ok and after my last reply to you .

Are you in fact aware that this web site is DIY ONLY we do not come to your home nor does this web site install appliances , this web site is only DIY (do it yourself ) assistant to help YOU fix your microwave?

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Customer reply replied 7 months ago
ok DIY
Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

ok so if everything works .

I`m assuming the keypad /clock and you can even program a cook cycle and the inner turntable turns but it just does not heat at all is that correct??

And Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I noticed your request for a phone call. Unfortunately, Just Answer has stated that your request has failed due Credit card issues.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

And your model number is ***** JVM1740DP1CC your second digit is not a U it is a V !

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

Did I loose you?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 7 months ago

I see you have NOT replied back to me .
Do you still need assistance on your question?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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